Top-Rated Customer Support for Telecommunications companies in Slovenia
Build a 24/7 embedded CX workforce that feels just like a part of your Slovenia office.
This initial audit is entirely free of charge, no commitment required.
Our Stats
OUR PROVEN RESULTS
Our CX specialists strive to achieve real-world success for all of our telecommunications clients.
Here's a look at some key benchmarks we consistently maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Telecommunications Businesses in Slovenia prefer
Touch Support for CX
Live in Under a Week
Our onboarding SOPs is so streamlined, most clients are fully operational in under 7 days.
Global, 24/7, Omnichannel Coverage
Meet your telecommunications customers in Slovenia and beyond across all time zones, in their language, and on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our specialists operate natively within your CRM, mastering your exact workflows.
No Secrets, Just Results
Receive Live dashboards, real-time QA scores, and reporting your team in Slovenia can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Support
- Email Support + Ticketing
- Chat Support
- Phone Support
- Social Support
Platforms We Support
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Metrics We Measure
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to transform your customer support?
Request a consultation with a telecommunications support specialist now.
Your free audit, consultation, & quotes are totally free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is the perfect fit for telecommunications businesses that:
- Are growing too fast for their in-house team to handle the volume.
- Need round-the-clock support without the cost of staffing three separate shifts.
- Struggle with inconsistent quality across agents or channels.
- Need multi-language coverage but don't want to hire native agents in-house.
- Need to control CX spending while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
