Top-Rated Customer Service for Telecommunications companies in South Dakota
Deploy a 24/7 integrated CX workforce that feels like an extension of your South Dakota team.
The free consultation is entirely free of charge.
Our Stats
METRICS WE'RE PROUD OF!
Our customer support experts work hard to deliver outstanding results for all of our telecommunications clients in South Dakota and beyond.
Here's a look at some key benchmarks we have been able to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Telecommunications Companies in South Dakota prefer
Touch Support for Customer Experience
Live in 7 Days or Less
Our onboarding procedures are so streamlined, we get most partners are fully operational in 7 days or less.
Multilingual. Multichannel. 24/7.
Support your telecommunications customers in South Dakota and beyond 24/7, in the language they speak, and on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our specialists embed directly within your CRM, mastering your SOPs.
Complete Transparency
Get Transparent reports, live quality audits, and reporting your team in South Dakota can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Support
- Email & Ticket Management
- Proactive Chat
- Phone Support
- Community Monitoring
Your Helpdesk Platforms
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout & More
Reporting We Provide
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for better CX?
Schedule a call with a telecommunications support specialist now.
Your audits, consultations, and quotes are completely free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is designed for businesses in South Dakota who:
- Are expanding rapidly for their in-house team to handle the volume.
- Need 24/7 support without managing 3 shifts.
- Struggle with inconsistent quality between agents or agents.
- Want multi-language coverage but find it {hard|difficult} to hire native speakers in-house.
- Want to control customer service costs while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
