Expert Customer Support for Travel agency companies in Bulgaria
Get an 24/7 embedded CX workforce that acts just like an extension of your Bulgaria office.
This strategy call is totally free of charge, with no obligation.
Our Stats
KEY METRICS WE LOVE
Our dedicated support teams aim to deliver real-world success for all of our travel agency clients in Bulgaria and beyond.
Here are a few key benchmarks we have been able to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Travel agency Companies in Bulgaria prefer
Touch Support for CX
Live within 7 Days
Our onboarding procedures is so refined, we get most partners go live in 7 days or less.
24/7 Omnichannel & Multilingual Support
Support your travel agency customers in Bulgaria and beyond across all time zones, in their language, and on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our team embed natively within your CRM, mastering your SOPs.
Full Visibility
Access to transparent dashboards, live quality audits, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Full Channel Coverage
- Email Support + Ticket Management
- Proactive Chat
- Voice
- Social Support
Our Helpdesk Platforms
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout & More
Data We Track
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for truly better CX?
Book a consultation with a CX outsourcing expert today.
Our strategy calls and implementation plans are completely free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support excels with travel agency companies who:
- Are expanding rapidly for their internal team to keep up.
- Need round-the-clock support without the headache of staffing 3 shifts.
- Have variable QA scores between agents or channels.
- Want multilingual coverage but don't want to hire natively in-house.
- Want to lower support costs while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
