Premium Customer Service for Travel agency companies in Estonia
Deploy an 24/7 integrated CX team which acts like an extension of your Estonia office.
The strategy call is totally free of charge, no commitment required.
Our Stats
DATA THAT DRIVES US
Our support teams strive to achieve outstanding results for each of our travel agency clients in Estonia and beyond.
Here are a few key metrics we are proud to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Travel agency Businesses in Estonia choose
Touch Support for CX Outsourcing
Up and Running in Under a Week
We've developed implementation process are so streamlined, most partners are up and running in under 7 days.
Global, 24/7, Omnichannel Coverage
Serve your travel agency clients in Estonia and beyond across all time zones, in their language, & on their preferred channel.
Your Brand, Your Tech, Your Goals
Our team work natively inside your helpdesk, using your exact workflows.
Complete Transparency
Receive Live reports, live QA scores, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Support
- Email & Ticketing
- Live Chat
- Phone Support
- Social Support
Your Helpdesk Platforms
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot and Many Others
Reporting We Provide
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to transform your customer support?
Schedule a call with a CX outsourcing expert today.
Our audits, consultations, and quotes are totally free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is the perfect fit for companies who:
- Are scaling rapidly for their internal team to handle the volume.
- Require 24/7 support without managing three separate shifts.
- Struggle with inconsistent QA scores across agents and channels.
- Require multi-language coverage but can't hire native agents in-house.
- Need to cut support spending while maintaining visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
