Expert Customer Service for Travel agency companies in Houston
Build a 24/7 integrated CX workforce that operates just like a part of your Houston office.
Your initial audit is 100% free of charge, with no obligation.
Our Stats
DATA THAT DRIVES US
Our dedicated customer support experts work hard to drive excellence for each of our travel agency clients.
Here are some key metrics we are proud to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Travel agency Businesses in Houston choose
Touch Support for CX Outsourcing
Go Live within 7 Days
Our onboarding SOPs are so tight, we get most partners are fully operational within just a week.
24/7 Omnichannel & Multilingual Support
Support your travel agency clients in Houston and beyond across all time zones, in their language, and on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our agents work directly inside your CRM, following your brand standards.
No Secrets, Just Results
Receive Live dashboards, real-time quality audits, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email Support & Ticket Management
- Proactive Chat
- Voice
- Social Media Monitoring
Platforms We Support
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout and Many Others
Key Metrics We Track
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need world-class CX in Houston?
Book a consultation with a travel agency support specialist today.
Our audits, consultations, and quotes are 100% free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Travel agency Business?
Touch Support is the perfect fit for companies that:
- Are growing so quickly for their in-house team to keep up.
- Require round-the-clock support without the cost of staffing 3 shifts.
- Struggle with variable QA scores between support interactions or channels.
- Require multi-language coverage but can't hire native speakers for each language.
- Need to lower customer service costs without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
