Top-Rated Customer Support for Travel agency companies in Lithuania
Deploy an 24/7 embedded CX workforce which acts like an extension of your Lithuania team.
Your initial audit is completely free.
Our Stats
DATA THAT DRIVES US
Our dedicated CX specialists strive to deliver real-world success for all of our travel agency partners in Lithuania and beyond.
Here's a look at some key benchmarks we have been able to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Travel agency Businesses in Lithuania prefer
Touch Support for Customer Experience
Up and Running in Under a Week
Our onboarding SOPs is so refined, we get most partners are fully operational in 7 days or less.
Global, 24/7, Omnichannel Coverage
Meet your travel agency customers in Lithuania and beyond across all time zones, in their language, & on the channel they choose.
Your Brand, Your Tech, Your Goals
Our specialists work directly inside your helpdesk, mastering your playbooks.
Complete Transparency
Receive Live reports, real-time QA scores, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Coverage
- Email Support & Ticket Management
- Chat Support
- Phone Support
- Community Support
Tools We Master
- Zendesk, Freshdesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot & Many Others
Metrics We Improve
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need world-class CX in Lithuania?
Schedule a call with a travel agency support specialist now.
Your audits, consultations, and implementation plans are 100% free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is built for businesses in Lithuania who:
- Are expanding so quickly for their internal team to keep up.
- Need always-on support without the cost of staffing 3 shifts.
- Struggle with inconsistent QA scores between agents and channels.
- Want multi-language coverage but don't want to hire native speakers for each language.
- Want to cut CX overhead while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
