Top-Rated Customer Service for Travel agency companies in Portugal
Build a 24/7 embedded CX team which acts just like a part of your Portugal team.
The initial audit is 100% free of charge.
Our Stats
DATA THAT DRIVES US
Our support teams strive to drive outstanding results for all of our travel agency partners.
Here's a look at a few key KPIs we have been able to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Travel agency Businesses in Portugal prefer
Touch Support for CX
Go Live in 7 Days or Less
Our implementation playbook are so tight, we get most partners are fully operational within just a week.
Global, 24/7, Omnichannel Coverage
Meet your travel agency customers in Portugal and beyond 24/7, in their language, & on their preferred channel.
Your Brand, Your Tech, Your Goals
Our agents embed directly inside your helpdesk, using your SOPs.
Complete Transparency
Access to transparent dashboards, real-time QA scores, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Coverage
- Email Support + Ticketing
- Live Chat
- Voice
- Social Media Monitoring
Tools We Use
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & More
KPIs We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for better CX?
Schedule a call with a CX outsourcing expert today.
Our audits, consultations, and implementation plans are completely free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for You?
Touch Support is the perfect fit for businesses in Portugal who:
- Are growing too fast for their in-house team to keep up.
- Need always-on support without managing 3 shifts.
- Are seeing variable QA scores between agents or agents.
- Need multilingual coverage but find it {hard|difficult} to hire natively for each language.
- Need to control customer service costs without losing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
