Top-Rated Customer Support for Travel agency companies in Seattle
Deploy a 24/7 integrated CX team that operates like an extension of your Seattle office.
Your strategy call is totally free.
Our Stats
OUR PROVEN RESULTS
Our dedicated CX specialists strive to achieve real-world success for all of our travel agency clients in Seattle and beyond.
Here are some key metrics we have been able to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Travel agency Businesses in Seattle trust
Touch Support for Their Customer Support
Up and Running in Under a Week
We've got onboarding procedures are so refined, we get most clients are fully operational in under 7 days.
Global, 24/7, Omnichannel Coverage
Support your travel agency clients in Seattle and beyond 24/7, in their language, & on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our agents operate natively within your helpdesk, mastering your SOPs.
No Secrets, Just Results
Receive Live reports, live quality audits, and analytics your team in Seattle can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Coverage
- Email & Ticket Management
- Proactive Chat
- Inbound Voice
- Social Support
Our Helpdesk Expertise
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout & Many Others
Reporting We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for better CX?
Request a meeting with a CX outsourcing expert now.
Your free audit, consultation, & implementation plans are 100% at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support excels with travel agency businesses that:
- Are growing so quickly for their in-house team to handle the volume.
- Need 24/7 support without the headache of staffing three internal shifts.
- Have inconsistent QA scores between tickets and channels.
- Require multilingual coverage but cannot hire natively for each language.
- Want to cut customer service spending without sacrificing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
