Premium Customer Service for Travel agency companies in Slovenia
Build a 24/7 embedded CX workforce which operates just like a part of your Slovenia team.
Your audit & consultation are entirely free, with no obligation.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated customer support experts work hard to drive excellence for each of our travel agency partners in Slovenia and beyond.
Here are some key benchmarks we have been able to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Travel agency Businesses in Slovenia trust
Touch Support for CX Outsourcing
Live within 7 Days
Our onboarding procedures is so tight, we get most partners go live within just a week.
Multilingual. Multichannel. 24/7.
Meet your travel agency customers in Slovenia and beyond 24/7, in the language they speak, & on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our team embed natively within your CRM, following your SOPs.
Full Visibility
Get Transparent dashboards, real-time QA scores, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email + Ticketing
- Proactive Chat
- Phone Support
- Community Support
Systems We Support
- Zendesk, Freshdesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout & More
Key Metrics We Focus On
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need world-class CX in Slovenia?
Request a meeting with one of our CX experts now.
Your free audit, consultation, & implementation plans are entirely at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support excels with companies that:
- Are scaling rapidly for their in-house team to keep up.
- Require round-the-clock support without hiring for 3 shifts.
- Are seeing variable QA scores between tickets and channels.
- Need multilingual coverage but cannot hire native speakers for each language.
- Need to lower CX costs without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
