Expert Customer Service for Travel agency companies in Sweden
Deploy a 24/7 embedded CX workforce that feels just like a part of your Sweden team.
The initial audit is totally free, no strings attached.
Our Stats
DATA THAT DRIVES US
Our CX specialists strive to drive outstanding results for each of our travel agency partners.
Here's a look at some key metrics we have been able to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Travel agency Companies in Sweden prefer
Touch Support for Customer Experience
Go Live in 7 Days or Less
We've developed onboarding SOPs is so tight, we get most partners go live in under 7 days.
Multilingual. Multichannel. 24/7.
Support your travel agency clients in Sweden and beyond 24/7, in their language, & on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our specialists operate directly inside your helpdesk, using your brand voice.
No Secrets, Just Results
Receive Live reports, real-time quality audits, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Coverage
- Email Support & Ticket Management
- Proactive Chat
- Phone Support
- Community Support
Tools We Master
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot and Many Others
Key Metrics We Focus On
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in Sweden?
Book a consultation with a CX outsourcing expert now.
Your strategy calls and quotes are completely free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is designed for businesses in Sweden who:
- Are expanding so quickly for their in-house team to handle the volume.
- Need round-the-clock support without staffing three separate shifts.
- Have inconsistent QA scores across tickets and channels.
- Need multilingual coverage but can't hire natively for each language.
- Want to lower CX costs while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
