Top-Rated Customer Service for Travel agency companies in Washington D.C.
Build an 24/7 embedded CX workforce which acts just like a part of your Washington D.C. office.
This free consultation is completely free of charge, with no obligation.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated support teams aim to deliver real-world success for all of our travel agency clients in Washington D.C. and beyond.
Here are a few key KPIs we consistently achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Travel agency Companies in Washington D.C. select
Touch Support for CX Outsourcing
Live in Under a Week
Our onboarding procedures are so tight, most clients are fully operational within just a week.
Global, 24/7, Omnichannel Coverage
Support your travel agency customers in Washington D.C. and beyond 24/7, in their language, and on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists work directly inside your helpdesk, using your macros.
Full Visibility
Access to transparent reports, live QA scores, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Support
- Email + Ticket Management
- Proactive Chat
- Inbound Voice
- Social Media Monitoring
Systems We Support
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Data We Provide
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for truly better CX?
Request a meeting with a CX outsourcing expert now.
Your strategy calls and implementation plans are 100% free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support excels with companies who:
- Are growing too fast for their in-house team to handle the volume.
- Require always-on support without the cost of staffing three separate shifts.
- Are seeing variable QA scores between agents and agents.
- Want multilingual coverage but can't hire native speakers in-house.
- Need to control support overhead while keeping visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
