Premium Customer Support for Utility provider companies in Bulgaria
Build an 24/7 embedded CX workforce that operates like an extension of your Bulgaria team.
Your audit & consultation are entirely at no cost.
Our Stats
DATA THAT DRIVES US
Our dedicated CX specialists aim to achieve excellence for all of our utility provider partners.
Here's a look at some key benchmarks we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Utility provider Companies in Bulgaria choose
Touch Support for CX Outsourcing
Live in Under a Week
We've got implementation process is so tight, most clients are fully operational in 7 days or less.
Multilingual. Multichannel. 24/7.
Support your utility provider clients in Bulgaria and beyond across all time zones, in their language, and on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our agents operate directly within your CRM, following your macros.
No Secrets, Just Results
Receive Live dashboards, real-time QA scores, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Full Channel Coverage
- Email & Ticketing
- Live Chat
- Phone Support
- Community Support
Tools We Master
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot and Many Others
Reporting We Track
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to improve your CX?
Request a meeting with one of our CX experts today.
Our strategy calls and implementation plans are completely at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support excels with utility provider businesses who:
- Are growing rapidly for their internal team to handle the volume.
- Require round-the-clock support without the cost of staffing three internal shifts.
- Are seeing uneven QA scores across tickets and agents.
- Require multi-language coverage but find it {hard|difficult} to hire native speakers for each language.
- Want to lower customer service costs without sacrificing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
