Expert Customer Support for Utility provider companies in Connecticut
Get an 24/7 integrated CX workforce which operates just like an extension of your Connecticut team.
The initial audit is totally free of charge, with no obligation.
Our Stats
DATA THAT DRIVES US
Our dedicated support teams strive to drive real-world success for each of our utility provider partners.
Here are some key KPIs we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Utility provider Companies in Connecticut prefer
Touch Support for CX
Go Live within 7 Days
We've got onboarding procedures is so streamlined, most partners are fully operational in under 7 days.
Multilingual. Multichannel. 24/7.
Support your utility provider customers in Connecticut and beyond 24/7, in the language they speak, and on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our team operate natively within your CRM, following your brand standards.
No Secrets, Just Results
Get Transparent dashboards, real-time quality audits, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email & Ticketing
- Chat Support
- Phone Support
- Social Media Monitoring
Platforms We Know
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout and Many Others
KPIs We Focus On
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need expert CX in Connecticut?
Request a consultation with one of our CX experts today.
Our free audit, consultation, & quotes are completely free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support is the perfect fit for utility provider companies who:
- Are expanding so quickly for their internal team to handle the volume.
- Require round-the-clock support without the headache of staffing 3 shifts.
- Struggle with uneven QA scores across agents and channels.
- Want multi-language coverage but cannot hire native speakers in-house.
- Want to cut customer service costs without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
