Top-Rated Customer Support for Utility provider companies in Florida
Get a 24/7 embedded CX team that operates like a part of your Florida team.
This free consultation is totally at no cost, no strings attached.
Our Stats
DATA THAT DRIVES US
Our CX specialists aim to drive excellence for each of our utility provider clients.
Here are some key metrics we are proud to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Utility provider Businesses in Florida choose
Touch Support for CX Outsourcing
Live in Under a Week
We've developed implementation playbook is so tight, most partners are up and running in under 7 days.
24/7 Omnichannel & Multilingual Support
Serve your utility provider customers in Florida and beyond 24/7, in their language, and on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our team work directly inside your helpdesk, mastering your brand standards.
No Secrets, Just Results
Access to live dashboards, live QA scores, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Coverage
- Email Support + Ticket Management
- Chat Support
- Inbound Voice
- Community Support
Tools We Use
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout and Many Others
Metrics We Track
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to transform your CX?
Book a consultation with a utility provider support specialist now.
Your free audit, consultation, & quotes are completely free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is built for companies who:
- Are scaling so quickly for their in-house team to handle the volume.
- Require round-the-clock support without the headache of staffing 3 shifts.
- Have inconsistent quality between support interactions or channels.
- Need multi-language coverage but don't want to hire natively for each language.
- Want to lower customer service overhead without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
