Top-Rated Customer Service for Utility provider companies in Luxembourg
Get a 24/7 embedded CX workforce that operates just like an extension of your Luxembourg office.
This initial audit is 100% at no cost, no strings attached.
Our Stats
KEY METRICS WE TRACK
Our dedicated support teams work hard to deliver real-world success for all of our utility provider clients.
Here's a look at a few key benchmarks we have been able to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Utility provider Businesses in Luxembourg trust
Touch Support for Their Customer Support
Up and Running in 7 Days or Less
We've got implementation process is so refined, most partners go live within just a week.
24/7 Omnichannel & Multilingual Support
Meet your utility provider clients in Luxembourg and beyond 24/7, in their language, & on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our agents operate directly inside your CRM, following your macros.
No Secrets, Just Results
Receive Live dashboards, live QA scores, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Support
- Email & Ticket Management
- Proactive Chat
- Voice
- Social Support
Tools We Master
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout & More
Key Metrics We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in Luxembourg?
Schedule a consultation with one of our CX experts now.
Our strategy calls and implementation plans are entirely free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is the perfect fit for companies that:
- Are scaling so quickly for their internal team to handle the volume.
- Require always-on support without managing 3 shifts.
- Are seeing uneven QA scores between tickets or channels.
- Need multi-language coverage but can't hire native speakers for each language.
- Need to lower support spending while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
