Outsource Your IT Helpdesk for E-commerce Businesses Without Losing Control
Build a truly integrated 24/7 IT support squad,
trained in your systems and ready in 7 days or less.
This discovery call is completely gratis, no commitment required.
Our Stats
Our IT Metrics That Matter
We're proud of the results we have been able to achieve for our IT clients,
and we're positive we can do the same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why E-commerce Companies Prefer
Touch Support for IT
Around-the-Clock Support
Our IT experts offer constant system monitoring, IT ticket triage, and urgent escalations.
Proficient In Your Setup
We have specialists in AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, plus dozens more. Your exact systems, our trained specialists.
Embedded Teams, Not Separate Vendors
Our engineers work natively inside your tools and ticketing systems, from Zendesk to Freshworks even your own e-commerce portal.
T1 Tickets to T3
If you need Tier 1 ticket resolution or advanced sysadmin support, we've built the talent to support your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Cover for You
T1/T2 Helpdesk Support
- T1 & T2 ticket triage
- Off-site support for end-users and applications
- Email, chat, & ticketing assistance
- Available 24/7 or as overflow coverage
Monitoring and Maintenance
- Constant system & uptime monitoring
- Instant alerting and incident response
- Software patch and update scheduling
- SLA-based outage resolution
Your Technology Coverage
- Linux, Windows, & M365
- cPanel, Plesk, AWS, Drupal, WHMCS & more
- We work in your current tools, zero retraining needed
- Ideal for SaaS, & IT companies in Atlanta
Let's Talk
Ready to improve IT operations?
We help you resolve tickets faster, & reduce downtime, & scale your IT support without expanding your internal staff.
Your free audit, consultation, & quotes are totally free, no commitment required.
FAQ
Frequently Asked Questions
All you need to know about our IT services.
-
Which platforms do you work with?
We have specialists in Linux, AWS, Windows, Office 365, cPanel, Plesk, Drupal, and most other business, hosting, and e-commerce stacks.
-
Is this just T1 helpdesk?
No. We have Tier 1 and Tier 2 agents, plus system administrators and after-hours engineers depending on your requirements.
-
Is the service offered 24/7?
That's up to you. You're able to opt for full 24/7/365 coverage, or only after-hours support (like nights, weekends, & holidays).
-
How fast can we go live?
We can We can fully onboarded and go live in around 7 days, which covers all knowledge transfer, access mapping, and test cases.
-
Do you take over for our existing IT team?
We almost always extend your team. Our specialists become a embedded extension of your existing IT team (although for very small organizations in atlanta, we can act as your IT team entirely).
Who Is This For?
Touch Support IT is an ideal choice when:
- You require full 24/7/365 IT coverage without the headache of three separate shifts.
- Your e-commerce business operates on complex environments (e.g. AWS, Linux, PCI servers).
- Your in-house team is drowning in basic helpdesk tickets.
- You need someone who understands cPanel, Plesk, WHMCS, and other hosting tools.
- You serve multiple time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
