Outsource IT Support in Colorado Without Sacrificing Reliability
Get a fully integrated 24/7 IT support team,
trained in your tech stack and live in under a week.
The free audit is completely free, no obligation.
Our Stats
Data We're Proud Of
We're proud of the KPIs we have been able to achieve for our e-commerce clients,
and we're positive we can do the exact same for your business in Colorado.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Leading Firms Trust
Touch Support for IT
24/7/365 Support
Our specialists offer constant system monitoring, IT ticket triage, and urgent escalations.
Specialists in Your Systems
We have specialists in AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, and many more. Your exact systems, our trained specialists.
Embedded Teams, Not External Vendors
Our engineers work natively inside your tools and ticketing systems, whether it's Zendesk, Jira, Freshworks, or your internal CRM.
Helpdesk + Admin Coverage
Whether you need T1 ticket resolution or deeper T2/T3 assistance, we've built the talent to integrate with your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Handle for You
User Helpdesk Support
- Tier 1 and 2 support triage
- Remote support for end-users and software
- Chat, email, and ticket-based assistance
- Full 24/7/365 coverage or as after-hours coverage
Proactive Monitoring and Maintenance
- Constant system & uptime monitoring
- Immediate alerts and incident handling
- Patch and update scheduling
- SLA-based issue resolution
Tech Stack Expertise
- Linux, Windows, and Microsoft 365
- cPanel, Plesk, AWS, WHMCS, Drupal & more
- We use your current tools, no retraining required
- Perfect for SaaS, MSPs, and companies in Colorado
Let's Talk
Ready to get started?
We help you reduce downtime, resolve tickets faster, & grow your IT support without having to expand your internal IT staff.
Your audits, consultations, and implementation plans are entirely free of charge, no strings attached.
FAQ
Common Questions About Our IT Services
Everything you need to know about our IT support.
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Which stacks do you work with?
We have experts in Linux, AWS, Windows, cPanel, Plesk, Microsoft 365, Drupal, and many standard enterprise, web hosting, and SaaS stacks.
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Do you just do Tier 1 helpdesk?
No. We have T1 & T2 specialists, as well as system administrators and overnight engineers based on your needs.
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Is your service offered 24/7?
Yes. You're able to select full 24/7/365 coverage, or just after-hours support (like nights, weekends, and holidays).
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How fast can we get started?
Our typical launch timeline is fast. We can be fully onboard and go live in less than a week, including training, access mapping, and final testing.
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Will you replace our existing team?
No, that isn't the goal embed with your existing team. Our engineers become a remote extension of your existing IT team (although for very small organizations in colorado, we can act as your IT team entirely).
Is it for you?
Our IT support service is the perfect solution if:
- You require full 24/7/365 IT coverage without managing three internal shifts.
- You're running complex environments (e.g. Linux, AWS, PCI servers).
- Your in-house team are drowning in Tier 1 user tickets.
- You need a partner who understands Plesk, WHMCS, cPanel, and other common e-commerce platforms.
- You support multiple time zones and expect 24/7 help.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
