Build Reliable IT Support for E-commerce Companies Without Losing Reliability
Build a truly embedded 24/7 IT support team,
trained in your tech stack and ready in about 7 days.
Your free audit is totally free, no commitment required.
Our Stats
Metrics That Demonstrate Excellence
We stand by the KPIs we have been able to achieve for our e-commerce customers,
and we're positive we can do the same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses like yours Prefer
Touch Support for Their Helpdesk
24/7 Real-Time Coverage
Our IT experts offer 24/7 system monitoring, IT ticket triage, and urgent escalation.
Experts in Your Tech Stack
We have specialists in AWS, Linux, Windows, cPanel, Plesk, Microsoft 365, and many more. Your exact systems, our trained specialists.
A True Extension, Not Another Vendor
Our IT specialists work natively inside your tools and ticketing systems, from Jira to Freshworks even your custom e-commerce CRM.
Complete Helpdesk & Admin Support
If you need T1 helpdesk support or advanced systems administrator support, we've built the talent to support your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Key IT Services
End-User Helpdesk Support
- T1 & T2 support resolution
- Off-site support for end-users and applications
- Chat, email, and ticketing assistance
- Full 24/7/365 coverage or just after-hours
Monitoring & Maintenance
- Constant system & uptime monitoring
- Instant alerting and incident handling
- Software patch and update management
- SLA-based incident resolution
Tech Stack Expertise
- Linux, Windows, and Microsoft 365
- AWS, cPanel, Plesk, WHMCS, Drupal & more
- We use your existing tools, no retraining needed
- Perfect for SaaS, and IT IT teams
Let's Talk
Need more reliable IT support in Denver?
We can help you resolve tickets faster, and reduce downtime, and scale your IT support without expanding your internal IT staff.
Your free audit, consultation, & implementation plans are completely free of charge, no strings attached.
FAQ
Common Questions About Our IT Services
All you need to know about our IT services.
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Which platforms do you work with?
We have specialists in Windows, Linux, AWS, cPanel, Plesk, Office 365, Drupal, and most standard enterprise, web hosting, and SaaS stacks.
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Is this just basic support?
No. We provide T1 & T2 agents, plus sysadmins and overnight engineers based on your scope.
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Is the service available 24/7?
Yes. You're able to select full 24/7/365 coverage, or only after-hours support (evenings, weekends, and holidays).
-
How quickly can we go live?
Our standard launch timeline is fast. We can be fully onboard and go live in under 7 days, which covers training, access mapping, and test cases.
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Do you replace our internal IT team?
We almost always augment your team. Our specialists become a embedded extension of your existing ops structure (although for smaller organizations in denver, we can replace your IT team if needed).
Who Is This For?
Touch Support IT is a great fit when:
- You're looking for 24/7 IT coverage without the cost of 3 shifts.
- You manage high-risk environments (e.g. Linux, AWS, PCI stacks).
- Your in-house team is drowning in T1 user tickets.
- You need someone who knows cPanel, Plesk, WHMCS, and other hosting platforms.
- You support multiple time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
