Outsource Your IT Helpdesk for E-commerce Businesses Without Sacrificing Quality
Get a fully integrated 24/7 IT support squad,
trained in your systems & ready in 7 days or less.
Your discovery call is totally free, no commitment required.
Our Stats
Our IT Metrics You Can Count On
We stand by the KPIs we consistently achieve for our IT clients,
and we're confident we can do the same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses in Florida Choose
Touch Support for IT Outsourcing
Always-On IT Support
Our engineers provide around-the-clock system monitoring, support ticket triage, and infrastructure escalations.
Fluent In Your Technology
We support AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, plus dozens more. Your stack, our team.
Embedded Engineers, Not Separate Vendors
Our engineers work directly in your ticketing systems and tools, from Jira to ServiceNow or your custom e-commerce system.
Full Helpdesk & Admin Support
Whether you need Tier 1 helpdesk support or advanced T2/T3 assistance, we've built the talent to integrate with your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Services
Your IT Helpdesk
- T1 & T2 support resolution
- Off-site support for devices and applications
- Email, chat, & ticket-based support
- Full 24/7/365 coverage or as overflow coverage
Monitoring and Maintenance
- Round-the-clock system and uptime monitoring
- Immediate alerting and incident handling
- Software patch and update management
- SLA-based outage resolution
Our Technology Support
- Windows, Linux, & Azure
- AWS, cPanel, Plesk, Drupal, WHMCS & more
- Tools you already use, no retraining
- Ideal for Hosting, and IT companies in Florida
Let's Talk
Ready to improve your IT?
We can help you resolve tickets faster, and reduce downtime, and grow your IT support without having to expand your internal team.
Our free audit, consultation, & implementation plans are entirely free of charge, no commitment required.
FAQ
Your IT Support Questions Answered
What you need to know about our IT services.
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Which platforms do you work with?
We have specialists in Windows, Linux, AWS, cPanel, Plesk, Office 365, Drupal, and many other enterprise, web hosting, and SaaS stacks.
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Is this just basic helpdesk?
No. We have Tier 1 and Tier 2 specialists, plus system administrators and OOH engineers depending on your needs.
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Is your service offered 24/7?
Yes. You're able to choose full 24/7/365 coverage, or only out-of-hours support (evenings, weekends, and holidays).
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How quickly can we launch?
Our typical launch process is fast. We can fully onboarded and go live in under 7 days, including training, access mapping, and test cases.
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Will you replace our existing IT team?
No, that isn't the goal augment your existing team. Our engineers become a embedded extension of your current IT structure (although for smaller organizations in florida, we can replace your IT department if needed).
Is this for you?
Touch Support IT is a great fit if:
- You require full 24/7/365 IT coverage without managing three internal shifts.
- You run complex environments (e.g. AWS, Linux, PCI servers).
- Your internal team are drowning in Tier 1 helpdesk tickets.
- You need a partner who understands Plesk, WHMCS, cPanel, and other common e-commerce tools.
- Your clients are spread across different time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
