Get Reliable IT Support for E-commerce Businesses While Improving Reliability
Build a truly embedded 24/7 IT support squad,
that's proficient in your systems and fully operational in 7 days or less.
The audit and consultation is completely free of charge, no obligation.
Our Stats
Results We're Proud Of
We stand by the KPIs we consistently achieve for our e-commerce customers,
and we're confident we can do exactly as well for your business in Hawaii.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why E-commerce Businesses Trust
Touch Support for IT Outsourcing
24/7 Proactive Coverage
Our engineers provide constant system monitoring, helpdesk triage, and critical escalations.
Specialists in Your Systems
We have specialists in AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, plus dozens more. Your stack, our team.
A Seamless Partner, Not Another Vendor
Our support teams work seamlessly within your tools and ticketing systems, from Jira to ServiceNow even your internal e-commerce system.
T1 Helpdesk to SysAdmin
If you need Tier 1 helpdesk support or advanced T2/T3 support, we've built the resources to support your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Help Your E-commerce Team
T1/T2 Helpdesk Support
- T1 & T2 support triage
- Off-site support for devices and applications
- Email, chat, & ticket-based support
- Available 24/7 or just overnight
Monitoring and Maintenance
- Round-the-clock system & uptime monitoring
- Instant alerts and incident management
- Software patch and update scheduling
- SLA-based outage resolution
Tech Stack Coverage
- Linux, Windows, and Microsoft 365
- cPanel, Plesk, AWS, WHMCS, Drupal and others
- We use your current tools, zero retraining required
- Ideal for SaaS, and IT Service Providers
Let's Talk
Ready to upgrade your IT support?
We help you resolve tickets faster, & reduce downtime, & scale your IT support without bloating your internal IT staff.
Our strategy calls and implementation plans are entirely at no cost, no obligation.
FAQ
Common Questions About Our IT Services
All you need to know about our IT services.
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What technologies do you work with?
We have experts in Linux, AWS, Windows, Office 365, cPanel, Plesk, Drupal, & many other business, hosting, and e-commerce stacks.
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Do you just do T1 helpdesk?
No. We provide Tier 1 and Tier 2 specialists, and system administrators and OOH engineers depending on your needs.
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Is the service offered 24/7?
Yes. You're able to choose complete 24/7 coverage, or only out-of-hours support (like nights, weekends, & holidays).
-
How fast can we launch?
We can We can be fully onboarded and go live in around 7 days, which covers all training, systems setup, and test cases.
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Do you replace our internal team?
Not necessarily. We typically extend your existing team. Our specialists become a remote layer of your existing ops team (although for smaller organizations in hawaii, we can replace your IT team if needed).
Who Is Our IT Service For?
Touch Support IT is the perfect solution if:
- You're looking for full 24/7/365 IT coverage without the overhead of 3 shifts.
- You're managing high-availability environments (e.g. Linux, AWS, HIPAA servers).
- Your in-house engineers are drowning in basic support requests.
- You need someone who knows cPanel, Plesk, WHMCS, and other common e-commerce tools.
- You support multiple time zones and expect 24/7 help.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
