Outsource IT Support for Logistics provider Businesses Without Losing Reliability
Build a fully embedded 24/7 IT support team,
that's trained on your tools & live in 7 days or less.
This free audit is 100% gratis, no obligation.
Our Stats
Data We're Proud Of
We're proud of the KPIs we have been able to achieve for our IT clients,
and we're positive we can do the same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Logistics provider Companies Prefer
Touch Support for IT Outsourcing
Always-On IT Support
Our engineers deliver constant system monitoring, IT ticket triage, and critical escalations.
Trained on Your Tech Stack
We have specialists in AWS, Linux, Windows, cPanel, Plesk, Microsoft 365, plus dozens more. Your stack, our team.
Embedded Teams, Not Outsourced Vendors
Our support teams work natively inside your ticketing systems and tools, whether it's Zendesk, Jira, Freshworks, even your own logistics provider portal.
T1 Tickets to T3
Whether you require basic ticket resolution or deeper T2/T3 assistance, we've built the talent to plug seamlessly into your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Manage for You
End-User Helpdesk Support
- Tier 1 and 2 ticket resolution
- Remote support for end-users and applications
- Chat, email, and ticketing assistance
- Full 24/7/365 coverage or just after-hours
Monitoring and Maintenance
- 24/7 system and uptime monitoring
- Instant alerts and incident response
- Patch and update management
- Guaranteed incident response
Your Technology Support
- Linux, Windows, & Azure
- cPanel, Plesk, AWS, Drupal, WHMCS & others
- Tools you already use, no retraining
- Ideal for Hosting, & IT IT teams
Let's Talk
Want better IT help in Columbus?
We help you resolve tickets faster, & reduce downtime, and scale your IT support without expanding your internal staff.
Our free audit, consultation, & implementation plans are totally free, no obligation.
FAQ
Frequently Asked Questions
All you need to know about our IT services.
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Which platforms do you work with?
We support Windows, Linux, AWS, cPanel, Plesk, Microsoft 365, Drupal, and most standard enterprise, hosting, and logistics provider stacks.
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Is this just basic helpdesk?
No. We provide Tier 1 and Tier 2 agents, plus T3 engineers and after-hours engineers depending on your requirements.
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Is the service offered 24/7?
That's up to you. You're able to choose full 24/7/365 coverage, or just out-of-hours support (evenings, weekends, & holidays).
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How quickly can we go live?
We can We can fully onboarded and go live in about 7 days, which covers all training, systems mapping, and final testing.
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Will you take over for our existing team?
Not necessarily. We typically extend your team. Our engineers become a remote extension of your existing ops team (although for very small organizations in columbus, we can act as your IT team entirely).
Who Is Our IT Service For?
Touch Support IT is the perfect solution if:
- You're looking for round-the-clock IT coverage without the overhead of 3 shifts.
- You're running high-risk environments (e.g. Linux, AWS, PCI servers).
- Your in-house team is bogged down with T1 support requests.
- You need experts who understands cPanel, Plesk, WHMCS, and other common logistics provider platforms.
- You serve different time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
