Build Scalable IT Support in Chicago While Improving Reliability
Launch a truly embedded 24/7 IT support resource,
trained in your tools and live in 7 days or less.
This discovery call is 100% gratis, no obligation.
Our Stats
Our IT Metrics That Matter
We stand by the KPIs we consistently achieve for our IT clients,
and we're confident we can do just as well for your company in Chicago.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Smart Companies Prefer
Touch Support for IT Outsourcing
Around-the-Clock Support
Our engineers provide around-the-clock system monitoring, helpdesk triage, and urgent escalations.
Trained on Your Tech Stack
We support Linux, Windows, AWS, Microsoft 365, cPanel, Plesk, and many more. Your stack, our team.
Embedded Teams, Not Outsourced Vendors
Our support teams work directly in your tools and ticketing systems, like Zendesk, Jira, Freshworks, even your custom CRM.
From Tickets to SysAdmin
If you need T1 helpdesk support or deeper T2/T3 support, we've structured the team to plug seamlessly into your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Support Your Retail Business
Outsourced IT Helpdesk
- Tier 1 and 2 support handling
- Off-site support for end-users and applications
- Chat, email, and ticketing support
- Available 24/7 or just overnight
24/7 System & Ops
- Constant system & uptime monitoring
- Instant alerts and incident management
- Patch and update deployment
- SLA-based issue resolution
Tech Stack Expertise
- Windows, Linux, & M365
- AWS, cPanel, Plesk, WHMCS, Drupal and others
- We work in your current tools, no retraining needed
- Ideal for SaaS, and IT IT teams
Let's Talk
Ready to upgrade your IT support?
We help you resolve tickets faster, and reduce downtime, & scale your IT support without having to expand your internal staff.
Our strategy calls and quotes are completely free of charge, no obligation.
FAQ
Your Outsourcing Questions Answered
What you need to know about our IT services.
-
Which stacks do you work with?
We support Linux, AWS, Windows, Microsoft 365, cPanel, Plesk, Drupal, & many standard business, hosting, and SaaS stacks.
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Is this only T1 helpdesk?
No. We provide T1 & T2 agents, as well as T3 engineers and OOH engineers based on your requirements.
-
Is your service offered 24/7?
That's up to you. You're able to select complete 24/7 coverage, or just out-of-hours support (evenings, weekends, and holidays).
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How quickly can we get started?
Our typical launch timeline is fast. We can be fully onboard and go live in less than a week, including all knowledge transfer, systems setup, and final testing.
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Will you take over for our internal IT team?
No, that's not the goal extend your existing team. Our specialists become a embedded extension of your existing IT structure (although for very small organizations in chicago, we can act as your IT team entirely).
Is this for you?
Our IT support service is the perfect solution if:
- You're looking for full 24/7/365 IT coverage without the overhead of 3 shifts.
- Your retail business operates on high-risk environments (e.g. AWS, Linux, HIPAA/compliant servers).
- Your internal IT team are overwhelmed by basic support requests.
- You need someone who is an expert in Plesk, WHMCS, cPanel, and other hosting tools.
- You support multiple time zones and need 24/7 help.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
