Outsource IT Support for SaaS Businesses While Improving Quality
Build a fully embedded 24/7 IT support squad,
that's trained on your tech stack and live in under a week.
Your free audit are totally gratis, no obligation.
Our Stats
Proven IT Metrics That Matter
We stand by the metrics we consistently achieve for our IT customers,
and we're confident we can do the exact same for your business in Miami.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses in Miami Trust
Touch Support for IT
24/7 Real-Time Coverage
Our specialists deliver 24/7 system monitoring, helpdesk triage, and critical escalations.
Fluent In Your Technology
We support AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, and many more. We master your entire tech stack.
A Seamless Extension, Not Another Vendor
Our engineers work directly in your ticketing platforms and tools, like Zendesk, Jira, Freshworks, or your own saas system.
From Tickets to SysAdmin
Whether you need basic ticket resolution or advanced sysadmin assistance, we've got the resources to support your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Handle for You
T1/T2 Helpdesk Support
- Tier 1 and 2 support triage
- Remote support for devices and software
- Email, chat, & ticket-based assistance
- Full 24/7/365 coverage or as after-hours support
Monitoring & Maintenance
- 24/7 system and uptime monitoring
- Immediate alerting and incident handling
- Patch and update scheduling
- Guaranteed issue resolution
Tech Stack Coverage
- Linux, Windows, & Azure
- cPanel, Plesk, AWS, Drupal, WHMCS & more
- We work in your current tools, no retraining needed
- Ideal for Hosting, MSPs, and IT teams
Let's Talk
Ready to improve IT operations?
We help you reduce downtime, resolve tickets faster, & grow your IT support without having to expand your internal team.
Our strategy calls and implementation plans are totally free, no strings attached.
FAQ
Common Questions About Our IT Services
What you need to know about our IT services.
-
Which stacks do you cover?
We have experts in Linux, AWS, Windows, Office 365, cPanel, Plesk, Drupal, & most other enterprise, web hosting, and SaaS stacks.
-
Do you only do basic helpdesk?
No. We provide T1 & T2 agents, and T3 engineers and overnight engineers depending on your requirements.
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Is the service offered 24/7?
That's up to you. You're able to choose complete 24/7 coverage, or just after-hours support (evenings, weekends, & holidays).
-
How quickly can we go live?
We can We can fully onboarded and go live in under 7 days, which covers all knowledge transfer, access mapping, and final testing.
-
Will you replace our existing IT team?
We almost always augment your existing team. Our engineers become a scalable extension of your existing ops structure (although for very small organizations in miami, we can replace your IT department entirely).
Is it for you?
Our IT service is a great fit if:
- You're looking for 24/7 IT coverage without the headache of 3 shifts.
- Your saas business runs on complex environments (e.g. AWS, Linux, PCI stacks).
- Your in-house engineers is overwhelmed by Tier 1 support requests.
- You need someone who is an expert in cPanel, Plesk, WHMCS, and other hosting platforms.
- You support different time zones and need 24/7 help.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
