Outsource IT Support for SaaS Companies While Maintaining Control
Get a fully embedded 24/7 IT support resource,
trained in your tools and ready in 7 days or less.
The audit and consultation is totally free of charge, no obligation.
Our Stats
Data We're Excited About
We stand by the metrics we consistently achieve for our saas customers,
and we're confident we can do the exact same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Leading Firms Choose
Touch Support for IT
24/7 Real-Time Coverage
Our engineers provide around-the-clock system monitoring, support ticket triage, and critical escalations.
Experts in Your Tech Stack
We support Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, plus dozens more. Your exact systems, our trained specialists.
A Seamless Partner, Not Another Vendor
Our support teams work directly in your tools and ticketing systems, like Zendesk, Jira, Freshworks, even your internal saas system.
Helpdesk + Admin Coverage
If you require basic ticket resolution or deeper T2/T3 support, we've built the resources to plug seamlessly into your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Cover for You
Your IT Helpdesk
- Tier 1 and 2 ticket handling
- Off-site support for end-users and software
- Chat, email, and ticket-based assistance
- Available 24/7 or as overflow coverage
Proactive System & Maintenance
- Round-the-clock system and uptime monitoring
- Instant alerting and incident handling
- Software patch and update deployment
- Guaranteed outage response
Our Technology Support
- Windows, Linux, and Microsoft 365
- cPanel, Plesk, AWS, WHMCS, Drupal and others
- We work in your existing tools, zero retraining required
- Perfect for Hosting, and IT Service Providers
Let's Talk
Ready to scale IT operations?
We help you resolve tickets faster, & reduce downtime, & scale your IT support without bloating your internal team.
Our free audit, consultation, & implementation plans are entirely free of charge, no strings attached.
FAQ
Frequently Asked Questions
All you need to know about our IT solutions for SaaS.
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Which platforms do you support?
We have experts in Windows, Linux, AWS, Office 365, cPanel, Plesk, and Drupal, plus many standard business, web hosting, and saas stacks.
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Do you just do T1 helpdesk?
No. We offer T1 & T2 agents, plus sysadmins and OOH engineers depending on your requirements.
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Is your service offered 24/7?
That's up to you. You're able to choose complete 24/7 coverage, or only after-hours support (evenings, weekends, and holidays).
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How quickly can we launch?
We can We can be fully onboarded and go live in under 7 days, which covers all training, systems mapping, and final testing.
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Will you take over for our internal IT team?
We almost always augment your team. Our specialists become a embedded layer of your current ops team (although for very small companies in phoenix, we can act as your IT department entirely).
Who Is Our IT Service For?
Our IT support service is the perfect solution if:
- You're looking for full 24/7/365 IT coverage without hiring 3 shifts.
- You run complex environments (e.g. Linux, AWS, HIPAA servers).
- Your in-house engineers is overwhelmed by Tier 1 helpdesk tickets.
- You need someone who knows Plesk, WHMCS, cPanel, and other hosting platforms.
- Your customers are in several time zones and need 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
