Outsource Your IT Helpdesk for Software Companies Without Sacrificing Quality
Get a truly integrated 24/7 IT support resource,
who are proficient in your tech stack & live in about 7 days.
Your initial consultation are 100% free of charge, no obligation.
Our Stats
Proven IT Metrics That Matter
We're proud of the results we have been able to achieve for our software clients,
and we're confident we can do the exact same for your business in Wisconsin.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses in Wisconsin Select
Touch Support for IT
24/7 Proactive Coverage
Our IT experts deliver around-the-clock system monitoring, support ticket triage, and critical escalation.
Proficient In Your Setup
We support Linux, Windows, AWS, Microsoft 365, cPanel, Plesk, plus dozens more. Your exact systems, our trained specialists.
A True Extension, Not Just Vendor
Our support teams work natively inside your ticketing platforms and tools, whether it's Zendesk, Jira, Freshworks, even your internal CRM.
T1 Tickets to SysAdmin
Whether you require Tier 1 helpdesk support or deeper T2/T3 assistance, we've structured the team to support your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Handle for You
User Helpdesk Support
- T1 & T2 support resolution
- Off-site support for end-users and software
- Chat, email, and ticket-based assistance
- Full 24/7/365 coverage or just overnight
Monitoring and Maintenance
- Constant system and uptime monitoring
- Immediate alerting and incident response
- Software patch and update scheduling
- SLA-based incident resolution
Your Technology Coverage
- Linux, Windows, and Azure
- cPanel, Plesk, AWS, WHMCS, Drupal and others
- Tools you already use, no retraining
- Ideal for Hosting, and IT companies in Wisconsin
Let's Talk
Ready to get started?
Let us help you reduce downtime, resolve tickets faster, & grow your IT support without bloating your internal IT staff.
Your strategy calls and quotes are 100% at no cost, no commitment required.
FAQ
Your IT Support Questions Answered
All you need to know about our IT support.
-
Which platforms do you cover?
We support Windows, Linux, AWS, Office 365, cPanel, Plesk, Drupal, & most other business, web hosting, and SaaS stacks.
-
Do you only do T1 support?
No. We have T1 & T2 specialists, as well as system administrators and after-hours engineers depending on your needs.
-
Is your service offered 24/7?
That's up to you. You're able to choose complete 24/7 coverage, or only after-hours support (evenings, weekends, and holidays).
-
How quickly can we go live?
We can We can fully onboarded and go live in under 7 days, which covers all knowledge transfer, systems mapping, and test cases.
-
Will you replace our internal IT team?
No, that isn't the goal extend your team. Our engineers become a embedded extension of your current IT structure (although for very small organizations in wisconsin, we can act as your IT team entirely).
Is this for you?
Our IT support service is a great fit if:
- You're looking for 24/7 IT coverage without the cost of three internal shifts.
- You're running high-risk environments (e.g. Linux, AWS, HIPAA servers).
- Your in-house team is drowning in T1 support requests.
- You need someone who understands Plesk, WHMCS, cPanel, and other hosting stacks.
- Your users are in several time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
