Outsource IT Support in Arkansas While Improving Control
Deploy a fully integrated 24/7 IT support resource,
trained in your tech stack & fully operational in about 7 days.
This free audit is completely free of charge, no commitment required.
Our Stats
Our IT Metrics You Can Count On
We stand by the metrics we have been able to achieve for our subscription service partners,
and we're confident we can do the exact same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Subscription service Businesses Select
Touch Support for Their Helpdesk
24/7 Proactive Coverage
Our engineers provide around-the-clock system monitoring, helpdesk triage, and critical escalation.
Experts in Your Tech Stack
We have specialists in AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, plus dozens more. Your stack, our team.
A Seamless Partner, Not Another Vendor
Our IT specialists work directly in your ticketing systems and tools, whether it's Zendesk, Jira, Freshworks, or your custom subscription service portal.
Complete Helpdesk & Admin Support
Whether you require Tier 1 helpdesk support or advanced sysadmin assistance, we've structured the resources to integrate with your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Services
End-User Helpdesk Support
- Tier 1 and 2 support resolution
- Off-site support for devices and applications
- Chat, email, and ticket-based assistance
- Available 24/7 or as after-hours coverage
Monitoring and Maintenance
- Constant system & uptime monitoring
- Instant alerting and incident management
- Software patch and update deployment
- Guaranteed issue resolution
Tech Stack Coverage
- Windows, Linux, & Microsoft 365
- AWS, cPanel, Plesk, Drupal, WHMCS & more
- We work in your current tools, zero new software needed
- Perfect for SaaS, and IT Service Providers
Let's Talk
Need better IT support in Arkansas?
Let us help you reduce downtime, resolve tickets faster, & scale your IT support without bloating your internal IT staff.
Our strategy calls and quotes are totally free, no commitment required.
FAQ
Your IT Support Questions Answered
Everything you need to know about our IT services.
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Which stacks do you cover?
We support Linux, AWS, Windows, cPanel, Plesk, Microsoft 365, Drupal, and many other enterprise, hosting, and subscription service stacks.
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Do you just do T1 helpdesk?
No. We offer T1 & T2 specialists, plus sysadmins and overnight engineers depending on your needs.
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Is the service available 24/7?
Yes. You can opt for full 24/7/365 coverage, or only out-of-hours support (like nights, weekends, & holidays).
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How quickly can we launch?
Our typical launch timeline is fast. We can be fully onboarded and go live in less than a week, which covers all training, systems setup, and final testing.
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Do you take over for our internal IT team?
We almost always embed with your team. Our specialists become a scalable layer of your current IT team (although for smaller companies in arkansas, we can act as your IT team if needed).
Is Touch Support IT the Right Choice?
Touch Support IT is a great fit when:
- You require full 24/7/365 IT coverage without the overhead of 3 shifts.
- You manage high-risk environments (e.g. Linux, AWS, PCI stacks).
- Your internal IT team is drowning in basic helpdesk tickets.
- You need a partner who understands Plesk, WHMCS, cPanel, and other hosting tools.
- Your clients are in several time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
