Get Scalable IT Support in Belgium Without Losing Reliability
Build a truly embedded 24/7 IT support squad,
trained in your tech stack & ready in under a week.
This initial consultation are 100% free, no obligation.
Our Stats
Results We're Proud Of
We're extremely proud of the results we consistently achieve for our subscription service clients,
and we're confident we can do the exact same for your company in Belgium.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Subscription service Businesses Select
Touch Support for IT
24/7 Proactive Coverage
Our engineers offer around-the-clock system monitoring, IT ticket triage, and critical escalation.
Specialists in Your Systems
We have specialists in AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, and many more. Your exact systems, our trained specialists.
Embedded Teams, Not External Vendors
Our IT specialists work seamlessly within your tools and ticketing systems, like Zendesk, Jira, Freshworks, even your custom subscription service CRM.
Helpdesk + SysAdmin Coverage
Whether you require basic helpdesk support or deeper T2/T3 support, we've got the team to integrate with your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Manage for You
Your IT Helpdesk
- Tier 1/Tier 2 ticket resolution
- Remote support for devices and applications
- Chat, email, and ticket-based assistance
- Full 24/7/365 coverage or as overflow support
Proactive System & Ops
- Constant system and uptime monitoring
- Immediate alerts and incident response
- Software patch and update scheduling
- SLA-based issue resolution
Our Technology Support
- Linux, Windows, and Microsoft 365
- cPanel, Plesk, AWS, WHMCS, Drupal & more
- We use your current tools, zero retraining required
- Ideal for Hosting, and IT Service Providers
Let's Talk
Ready to get started?
We help you reduce downtime, resolve tickets faster, and grow your IT support without bloating your internal staff.
Your strategy calls and quotes are totally free, no strings attached.
FAQ
Common Questions About Our IT Services
What you need to know about our IT services.
-
Which stacks do you cover?
We have specialists in Linux, AWS, Windows, cPanel, Plesk, Microsoft 365, and Drupal, plus most other business, web hosting, and SaaS stacks.
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Do you only do T1 helpdesk?
No. We provide T1 & T2 specialists, plus system administrators and OOH engineers depending on your requirements.
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Is your service offered 24/7?
Yes. You're able to choose full 24/7/365 coverage, or only out-of-hours support (like nights, weekends, and holidays).
-
How fast can we launch?
Our typical onboarding process is fast. We can be fully onboarded and go live in about 7 days, including training, access mapping, and final testing.
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Do you replace our internal team?
Not usually. We typically augment your team. Our specialists become a scalable layer of your current operations structure (although for smaller organizations in belgium, we can act as your IT team entirely).
Who Is Our IT Service For?
Touch Support IT is an ideal choice if:
- You're looking for round-the-clock IT coverage without the overhead of three internal shifts.
- Your subscription service business runs on complex environments (e.g. AWS, Linux, PCI stacks).
- Your internal IT team is bogged down with T1 helpdesk tickets.
- You require a team who knows Plesk, WHMCS, cPanel, and other hosting stacks.
- Your users are spread across different time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
