Outsource IT Support for Subscription service Businesses While Maintaining Control
Deploy a truly integrated 24/7 IT support team,
that's trained on your tools & ready in about 7 days.
The free audit is totally free, no obligation.
Our Stats
Metrics That Show Our Quality
We stand by the metrics we have been able to achieve for our subscription service partners,
and we're positive we can do the same for your company in Chicago.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Subscription service Companies Prefer
Touch Support for IT Support
24/7/365 Support
Our specialists deliver 24/7 system monitoring, IT ticket triage, and critical escalation.
Trained on Your Environment
We support Linux, Windows, AWS, Microsoft 365, cPanel, Plesk, and many more. Your exact systems, our trained specialists.
A True Partner, Not Another Vendor
Our IT specialists work directly in your tools and ticketing systems, from Zendesk to Freshworks even your own subscription service portal.
T1 Tickets to SysAdmin
If you require T1 helpdesk support or advanced T2/T3 assistance, we've built the team to integrate with your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Manage for You
Outsourced IT Helpdesk
- Tier 1 and 2 support triage
- Off-site support for end-users and applications
- Chat, email, and ticketing support
- Full 24/7/365 coverage or just after-hours
24/7 Monitoring and Ops
- Constant system and uptime monitoring
- Instant alerting and incident response
- Software patch and update management
- Guaranteed issue response
Tech Stack Coverage
- Windows, Linux, & M365
- AWS, cPanel, Plesk, Drupal, WHMCS & more
- Tools you currently use, no retraining
- Ideal for SaaS, and IT IT teams
Let's Talk
Ready to improve IT operations?
Let us help you resolve tickets faster, and reduce downtime, and grow your IT support without bloating your internal team.
Our audits, consultations, and quotes are completely at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our IT services.
-
What technologies do you support?
We have specialists in Linux, AWS, Windows, Office 365, cPanel, Plesk, Drupal, and most other business, hosting, and subscription service stacks.
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Do you just do T1 helpdesk?
No. We offer T1 & T2 agents, and T3 engineers and OOH engineers depending on your needs.
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Is the service available 24/7?
That's up to you. You're able to choose full 24/7/365 coverage, or only out-of-hours support (like nights, weekends, & holidays).
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How fast can we go live?
Our standard onboarding process is fast. We can be fully onboarded and go live in around 7 days, which covers training, access mapping, and final testing.
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Do you replace our internal team?
No, that isn't the goal extend your existing team. Our engineers become a embedded extension of your existing operations team (although for very small companies in chicago, we can act as your IT team entirely).
Is Touch Support IT the Right Choice?
Touch Support IT is a great fit if:
- You're looking for full 24/7/365 IT coverage without the cost of 3 shifts.
- Your subscription service business operates on complex environments (e.g. Linux, AWS, HIPAA servers).
- Your internal team are overwhelmed by basic user tickets.
- You need experts who is an expert in cPanel, Plesk, WHMCS, and other common subscription service stacks.
- You serve multiple time zones and expect 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
