Build Scalable IT Support for Subscription service Companies Without Sacrificing Quality
Deploy a truly embedded 24/7 IT support squad,
trained in your tech stack and live in 7 days or less.
This audit and consultation are completely free, no commitment required.
Our Stats
Metrics That Show Our Quality
We stand by the KPIs we consistently achieve for our subscription service customers,
and we're positive we can do the same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses like yours Select
Touch Support for IT Outsourcing
24/7 Real-Time Coverage
Our specialists deliver constant system monitoring, helpdesk triage, and critical escalation.
Trained on Your Tech Stack
We support AWS, Linux, Windows, cPanel, Plesk, Microsoft 365, and many more. Your exact systems, our trained specialists.
Embedded Engineers, Not External Vendors
Our support teams work directly in your tools and ticketing systems, from Jira to ServiceNow or your own subscription service system.
T1 Tickets to T3
Whether you require T1 ticket resolution or advanced systems administrator support, we've built the talent to support your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Support Your Subscription service Business
User Helpdesk Support
- T1 & T2 support triage
- Off-site support for devices and software
- Chat, email, and ticket-based support
- Available 24/7 or as after-hours support
Proactive Monitoring and Maintenance
- Round-the-clock system & uptime monitoring
- Instant alerting and incident handling
- Patch and update scheduling
- Guaranteed incident response
Your Technology Coverage
- Windows, Linux, and Azure
- AWS, cPanel, Plesk, Drupal, WHMCS & more
- We use your current tools, no new software required
- Perfect for Hosting, & IT IT teams
Let's Talk
Ready to scale IT operations?
Let us help you resolve tickets faster, & reduce downtime, and grow your IT support without having to expand your internal IT staff.
Your free audit, consultation, & quotes are completely at no cost, no commitment required.
FAQ
Your Outsourcing Questions Answered
Everything you need to know about our IT support.
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What technologies do you work with?
We have specialists in Windows, Linux, AWS, Office 365, cPanel, Plesk, Drupal, and most other business, web hosting, and subscription service stacks.
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Do you only do T1 support?
No. We have Tier 1 and Tier 2 specialists, plus T3 engineers and OOH engineers based on your scope.
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Is the service available 24/7?
That's up to you. You're able to select complete 24/7 coverage, or just out-of-hours support (like nights, weekends, and holidays).
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How quickly can we go live?
We can We can fully onboard and go live in around 7 days, which covers all knowledge transfer, systems setup, and test cases.
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Do you replace our existing team?
Not necessarily. We typically augment your team. Our engineers become a remote layer of your current ops structure (although for smaller organizations in columbus, we can replace your IT team if needed).
Is Touch Support IT the Right Choice?
Touch Support IT is a great fit when:
- You're looking for 24/7 IT coverage without managing 3 shifts.
- You run high-availability environments (e.g. Linux, AWS, PCI servers).
- Your in-house engineers is overwhelmed by basic support requests.
- You require a team who knows Plesk, WHMCS, cPanel, and other hosting stacks.
- Your customers are in different time zones and expect 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
