Outsource IT Support for Subscription service Businesses Without Sacrificing Control
Build a truly embedded 24/7 IT support squad,
who are trained on your tools & live in under a week.
This discovery call is totally free of charge, no obligation.
Our Stats
Proven IT Metrics You Can Count On
We stand by the metrics we have been able to achieve for our IT customers,
and we're confident we can do the exact same for your company in Croatia.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Smart Companies Select
Touch Support for IT
24/7 Proactive Coverage
Our engineers offer around-the-clock system monitoring, helpdesk triage, and infrastructure escalation.
Experts in Your Tech Stack
We support Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, and many more. We master your entire tech stack.
A True Partner, Not Another Vendor
Our engineers work seamlessly within your ticketing systems and tools, whether it's Zendesk, Jira, Freshworks, even your own CRM.
Full Tier 1 - Tier 3 Support
Whether you require Tier 1 helpdesk support or advanced systems administrator support, we've got the resources to support your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Services
Outsourced IT Helpdesk
- T1 & T2 support triage
- Off-site support for devices and applications
- Email, chat, & ticket-based support
- Available 24/7 or as after-hours support
Proactive Monitoring and Maintenance
- 24/7 system and uptime monitoring
- Instant alerting and incident handling
- Software patch and update deployment
- Guaranteed issue resolution
Tech Stack Coverage
- Windows, Linux, & Azure
- AWS, cPanel, Plesk, WHMCS, Drupal & others
- We use your existing tools, zero new software required
- Ideal for Hosting, & IT companies in Croatia
Let's Talk
Ready to get started?
We help you reduce downtime, resolve tickets faster, & scale your IT support without having to expand your internal staff.
Our free audit, consultation, & quotes are 100% free of charge, no obligation.
FAQ
Your IT Support Questions Answered
Everything you need to know about our IT support.
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Which stacks do you cover?
We support Linux, AWS, Windows, cPanel, Plesk, Office 365, Drupal, & most other enterprise, web hosting, and SaaS stacks.
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Do you just do T1 support?
No. We provide T1 & T2 specialists, plus system administrators and OOH engineers based on your requirements.
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Is your service offered 24/7?
Yes. You can select full 24/7/365 coverage, or just after-hours support (like nights, weekends, & holidays).
-
How fast can we get started?
Our typical launch process is fast. We can fully onboard and go live in about 7 days, which covers training, access mapping, and final testing.
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Will you replace our existing IT team?
We almost always embed with your team. Our engineers become a embedded layer of your existing operations structure (although for smaller companies in croatia, we can replace your IT department entirely).
Is Touch Support IT a Good Fit?
Touch Support IT is the perfect solution if:
- You're looking for round-the-clock IT coverage without the overhead of three separate shifts.
- You're managing complex environments (e.g. Linux, AWS, HIPAA/compliant servers).
- Your in-house engineers is drowning in T1 helpdesk tickets.
- You need a partner who understands cPanel, Plesk, WHMCS, and other hosting platforms.
- Your clients are spread across multiple time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
