Build Reliable IT Support in Illinois Without Sacrificing Quality
Build a truly integrated 24/7 IT support squad,
who are trained on your tools & fully operational in about 7 days.
Your initial consultation are totally free of charge, no obligation.
Our Stats
Our IT Metrics You Can Count On
We stand by the results we have been able to achieve for our IT partners,
and we're confident we can do the exact same for your company in Illinois.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Leading Firms Trust
Touch Support for IT
24/7/365 Support
Our engineers offer constant system monitoring, support ticket triage, and urgent escalation.
Experts in Your Tech Stack
We have specialists in AWS, Linux, Windows, cPanel, Plesk, Microsoft 365, and many more. Your stack, our team.
Integrated Engineers, Not External Vendors
Our IT specialists work directly in your tools and ticketing systems, from Zendesk to ServiceNow or your internal subscription service portal.
Full Tier 1 - Tier 3 Support
Whether you require basic ticket resolution or advanced systems administrator assistance, we've built the team to integrate with your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Key IT Services
Your IT Helpdesk
- Tier 1/Tier 2 support handling
- Off-site support for devices and applications
- Chat, email, and ticketing assistance
- Full 24/7/365 coverage or just overnight
24/7 Monitoring & Ops
- Constant system and uptime monitoring
- Immediate alerts and incident handling
- Patch and update scheduling
- Guaranteed incident response
Your Technology Support
- Windows, Linux, & Azure
- AWS, cPanel, Plesk, WHMCS, Drupal & more
- We work in your existing tools, no new software needed
- Ideal for SaaS, & IT IT teams
Let's Talk
Ready to upgrade your IT support?
We help you reduce downtime, resolve tickets faster, & grow your IT support without expanding your internal IT staff.
Our audits, consultations, and implementation plans are 100% free, no commitment required.
FAQ
Your Outsourcing Questions Answered
All you need to know about our IT services.
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What technologies do you work with?
We have experts in Linux, AWS, Windows, Microsoft 365, cPanel, Plesk, Drupal, & most other business, web hosting, and SaaS stacks.
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Do you only do Tier 1 helpdesk?
No. We offer Tier 1 and Tier 2 specialists, as well as T3 engineers and overnight engineers depending on your needs.
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Is your service offered 24/7?
Yes. You're able to opt for complete 24/7 coverage, or just out-of-hours support (like nights, weekends, & holidays).
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How fast can we launch?
We can We can be fully onboarded and go live in under 7 days, which covers training, access mapping, and test cases.
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Will you replace our existing IT team?
Not usually. We typically extend your team. Our engineers become a embedded extension of your existing IT team (although for smaller organizations in illinois, we can act as your IT department entirely).
Is this for you?
Our IT support service is a great fit when:
- You're looking for full 24/7/365 IT coverage without staffing three separate shifts.
- You manage high-availability environments (e.g. Linux, AWS, HIPAA stacks).
- Your in-house team are overwhelmed by T1 helpdesk tickets.
- You need someone who knows Plesk, WHMCS, cPanel, and other hosting tools.
- You support different time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
