Build Reliable IT Support for Subscription service Companies While Improving Reliability
Build a truly integrated 24/7 IT support resource,
that's trained on your systems & live in under a week.
Your initial consultation is totally free, no commitment required.
Our Stats
Proven IT Metrics You Can Count On
We're extremely proud of the results we have been able to achieve for our subscription service partners,
and we're certain we can do just as well for your company in Maryland.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Subscription service Businesses Choose
Touch Support for IT
24/7/365 Monitoring
Our specialists provide 24/7 system monitoring, support ticket triage, and urgent escalations.
Trained on Your Environment
We support Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, plus dozens more. Your exact systems, our trained specialists.
A True Extension, Not Another Vendor
Our support teams work directly in your ticketing systems and tools, from Jira to ServiceNow or your own CRM.
Full Helpdesk & Admin Support
Whether you need basic helpdesk support or deeper T2/T3 support, we've got the talent to support your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Help Your Subscription service Business
Your IT Helpdesk
- Tier 1 and 2 support resolution
- Off-site support for end-users and applications
- Email, chat, & ticket-based assistance
- Full 24/7/365 coverage or as after-hours coverage
Proactive Monitoring and Maintenance
- 24/7 system & uptime monitoring
- Instant alerting and incident handling
- Software patch and update management
- SLA-based issue response
Tech Stack Expertise
- Linux, Windows, and Microsoft 365
- cPanel, Plesk, AWS, Drupal, WHMCS & more
- We work in your existing tools, no retraining needed
- Ideal for Hosting, MSPs, and IT teams
Let's Talk
Ready to get started?
We help you resolve tickets faster, and reduce downtime, and scale your IT support without having to expand your internal IT staff.
Our strategy calls and quotes are 100% free of charge, no commitment required.
FAQ
Your Outsourcing Questions Answered
Everything you need to know about our IT solutions for Subscription services.
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What platforms do you cover?
We have experts in Windows, Linux, AWS, Office 365, cPanel, Plesk, Drupal, and most other business, hosting, and subscription service stacks.
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Do you only do T1 helpdesk?
No. We offer Tier 1 and Tier 2 agents, and sysadmins and OOH engineers depending on your requirements.
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Is your service offered 24/7?
That's up to you. You're able to opt for complete 24/7 coverage, or only out-of-hours support (evenings, weekends, and holidays).
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How quickly can we launch?
We can We can fully onboarded and go live in around 7 days, including all training, systems setup, and test cases.
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Do you replace our internal team?
Not usually. We typically extend your team. Our engineers become a scalable extension of your current IT structure (although for very small organizations in maryland, we can replace your IT team if needed).
Is Touch Support IT the Right Choice?
Touch Support IT is a great fit when:
- You want full 24/7/365 IT coverage without hiring 3 shifts.
- You manage complex environments (e.g. Linux, AWS, HIPAA/compliant servers).
- Your internal engineers is drowning in basic support requests.
- You need someone who is an expert in cPanel, Plesk, WHMCS, and other hosting platforms.
- Your users are in different time zones and expect 24/7 help.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
