Build Reliable IT Support for Subscription service Companies While Improving Reliability
Deploy a fully embedded 24/7 IT support squad,
trained in your systems & ready in under a week.
The discovery call is totally free of charge, no commitment required.
Our Stats
Proven IT Metrics You Can Count On
We're extremely proud of the results we consistently achieve for our IT customers,
and we're positive we can do exactly as well for your company in Minnesota.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Subscription service Businesses Choose
Touch Support for IT
24/7 Proactive Coverage
Our specialists offer constant system monitoring, helpdesk triage, and infrastructure escalation.
Trained on Your Tech Stack
We support AWS, Linux, Windows, cPanel, Plesk, Microsoft 365, plus dozens more. We learn your entire environment.
A True Extension, Not Just Vendor
Our IT specialists work seamlessly within your tools and ticketing systems, from Jira to Freshworks or your own CRM.
Helpdesk + SysAdmin Coverage
If you require basic helpdesk support or deeper sysadmin support, we've structured the team to support your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Cover for You
User Helpdesk Support
- Tier 1/Tier 2 support resolution
- Remote support for end-users and software
- Email, chat, & ticket-based assistance
- Available 24/7 or just after-hours
Monitoring and Maintenance
- Constant system & uptime monitoring
- Immediate alerts and incident management
- Software patch and update scheduling
- Guaranteed incident resolution
Tech Stack Coverage
- Linux, Windows, & Azure
- AWS, cPanel, Plesk, WHMCS, Drupal & more
- We use your existing tools, no new software needed
- Perfect for SaaS, & IT companies in Minnesota
Let's Talk
Ready to improve your IT?
Let us help you reduce downtime, resolve tickets faster, and grow your IT support without expanding your internal team.
Your strategy calls and implementation plans are entirely at no cost, no commitment required.
FAQ
Your IT Support Questions Answered
Everything you need to know about our IT solutions for Subscription services.
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Which stacks do you cover?
We have experts in Linux, AWS, Windows, cPanel, Plesk, Microsoft 365, Drupal, and most other enterprise, web hosting, and subscription service stacks.
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Do you only do T1 support?
No. We offer T1 & T2 agents, plus sysadmins and OOH engineers based on your needs.
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Is your service offered 24/7?
Yes. You can choose full 24/7/365 coverage, or just after-hours support (evenings, weekends, & holidays).
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How quickly can we launch?
We can We can be fully onboard and go live in less than a week, including all knowledge transfer, systems mapping, and test cases.
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Will you take over for our internal team?
We almost always embed with your team. Our specialists become a scalable layer of your current ops structure (although for very small companies in minnesota, we can replace your IT team if needed).
Is it for you?
Touch Support IT is the perfect solution if:
- You're looking for round-the-clock IT coverage without hiring three separate shifts.
- Your subscription service business operates on complex environments (e.g. Linux, AWS, PCI stacks).
- Your internal IT team are drowning in basic support requests.
- You need a partner who is an expert in cPanel, Plesk, WHMCS, and other common subscription service platforms.
- You serve different time zones and need 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
