Outsource IT Support in Montana While Improving Reliability
Get a truly integrated 24/7 IT support resource,
who are proficient in your tech stack & fully operational in under a week.
Your discovery call is completely free of charge, no commitment required.
Our Stats
Metrics That Show Excellence
We're extremely proud of the KPIs we consistently achieve for our IT customers,
and we're certain we can do exactly as well for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Smart Companies Select
Touch Support for IT
24/7 Real-Time Coverage
Our engineers offer 24/7 system monitoring, IT ticket triage, and urgent escalations.
Trained on Your Environment
We have experts in AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, and many more. Your exact systems, our trained specialists.
Embedded Teams, Not Separate Vendors
Our support teams work seamlessly within your tools and ticketing systems, from Jira to Freshworks even your custom subscription service system.
T1 Tickets to T3
If you require basic helpdesk support or advanced T2/T3 support, we've got the team to integrate with your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Cover for You
Outsourced IT Helpdesk
- Tier 1 and 2 ticket resolution
- Remote support for end-users and software
- Chat, email, and ticketing assistance
- Full 24/7/365 coverage or just overnight
Proactive Monitoring & Ops
- 24/7 system & uptime monitoring
- Instant alerting and incident response
- Software patch and update deployment
- SLA-based outage resolution
Tech Stack Coverage
- Windows, Linux, & Azure
- cPanel, Plesk, AWS, WHMCS, Drupal & more
- We work in your existing tools, no retraining needed
- Ideal for Hosting, MSPs, and IT teams
Let's Talk
Ready to scale IT operations?
We help you reduce downtime, resolve tickets faster, & grow your IT support without expanding your internal team.
Your free audit, consultation, & quotes are 100% at no cost, no strings attached.
FAQ
Your IT Support Questions Answered
What you need to know about our IT support.
-
What systems do you cover?
We have experts in Windows, Linux, AWS, cPanel, Plesk, Office 365, and Drupal, and many other enterprise, hosting, and subscription service stacks.
-
Do you just do T1 support?
No. We offer T1 & T2 agents, plus sysadmins and after-hours engineers based on your needs.
-
Is the service available 24/7?
That's up to you. You can select full 24/7/365 coverage, or just after-hours support (like nights, weekends, & holidays).
-
How fast can we get started?
Our typical onboarding process is fast. We can fully onboarded and go live in less than a week, which covers all knowledge transfer, systems setup, and final testing.
-
Will you take over for our internal IT team?
No, that isn't the goal extend your team. Our engineers become a embedded extension of your existing operations structure (although for very small companies in montana, we can act as your IT department entirely).
Is this for you?
Our IT support service is an ideal choice when:
- You're looking for round-the-clock IT coverage without staffing three separate shifts.
- You manage complex environments (e.g. AWS, Linux, HIPAA/compliant servers).
- Your internal team are bogged down with T1 helpdesk tickets.
- You need a partner who understands Plesk, WHMCS, cPanel, and other common subscription service stacks.
- You support different time zones and expect 24/7 help.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
