Outsource Your IT Helpdesk in Nevada Without Sacrificing Quality
Deploy a truly integrated 24/7 IT support squad,
trained in your tools & ready in 7 days or less.
The initial consultation is 100% free, no obligation.
Our Stats
Results We're Proud Of
We stand by the results we have been able to achieve for our IT customers,
and we're confident we can do just as well for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Subscription service Businesses Prefer
Touch Support for IT Outsourcing
24/7 Real-Time Coverage
Our specialists offer constant system monitoring, support ticket triage, and critical escalations.
Trained on Your Environment
We have experts in AWS, Linux, Windows, cPanel, Plesk, Microsoft 365, plus dozens more. We master your entire tech stack.
Integrated Engineers, Not Outsourced Vendors
Our support teams work seamlessly within your ticketing platforms and tools, from Zendesk to ServiceNow even your internal subscription service CRM.
Helpdesk + SysAdmin Coverage
If you need basic helpdesk support or advanced systems administrator assistance, we've got the talent to support your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Services
T1/T2 Helpdesk Support
- T1 & T2 ticket handling
- Remote support for end-users and software
- Chat, email, and ticketing assistance
- Available 24/7 or just after-hours
Proactive Monitoring and Ops
- 24/7 system & uptime monitoring
- Instant alerts and incident response
- Patch and update deployment
- Guaranteed issue resolution
Our Technology Support
- Linux, Windows, & Microsoft 365
- cPanel, Plesk, AWS, Drupal, WHMCS & others
- Tools you currently use, no retraining
- Perfect for Hosting, MSPs, and companies in Nevada
Let's Talk
Ready to improve IT operations?
We help you resolve tickets faster, & reduce downtime, and scale your IT support without expanding your internal team.
Your strategy calls and implementation plans are 100% free of charge, no commitment required.
FAQ
Common Questions About Our IT Services
What you need to know about our IT solutions for Subscription services.
-
What technologies do you work with?
We support Linux, AWS, Windows, Office 365, cPanel, Plesk, Drupal, & many standard business, web hosting, and SaaS stacks.
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Do you just do T1 support?
No. We have Tier 1 and Tier 2 agents, and system administrators and OOH engineers depending on your needs.
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Is the service offered 24/7?
Yes. You're able to choose complete 24/7 coverage, or just after-hours support (evenings, weekends, & holidays).
-
How quickly can we get started?
We can We can be fully onboard and go live in less than a week, including training, access mapping, and test cases.
-
Will you replace our internal IT team?
We almost always augment your team. Our engineers become a embedded extension of your current IT structure (although for smaller companies in nevada, we can act as your IT team if needed).
Who Is This For?
Our IT service is the perfect solution if:
- You want round-the-clock IT coverage without the cost of three separate shifts.
- Your subscription service business runs on complex environments (e.g. AWS, Linux, HIPAA/compliant stacks).
- Your internal team are bogged down with Tier 1 support requests.
- You need someone who is an expert in Plesk, WHMCS, cPanel, and other common subscription service platforms.
- You serve different time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
