Outsource Your IT Helpdesk in New Jersey While Improving Control
Launch a fully integrated 24/7 IT support team,
that's trained on your tech stack and live in 7 days or less.
This audit and consultation are completely free of charge, no commitment required.
Our Stats
Metrics That Demonstrate Our Quality
We're extremely proud of the KPIs we have been able to achieve for our IT partners,
and we're confident we can do the exact same for your company in New Jersey.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Subscription service Businesses Choose
Touch Support for Their Helpdesk
24/7 Real-Time Coverage
Our specialists offer 24/7 system monitoring, IT ticket triage, and critical escalations.
Proficient In Your Setup
We have experts in AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, and many more. We master your entire tech stack.
Integrated Teams, Not Outsourced Agents
Our engineers work directly in your ticketing platforms and tools, from Zendesk to Freshworks even your internal subscription service system.
Helpdesk + SysAdmin Coverage
Whether you require T1 ticket resolution or advanced T2/T3 assistance, we've built the resources to plug right into your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Offerings
End-User Helpdesk Support
- T1 & T2 support handling
- Remote support for devices and software
- Chat, email, and ticketing support
- Available 24/7 or just overnight
Monitoring & Maintenance
- 24/7 system & uptime monitoring
- Immediate alerting and incident response
- Software patch and update scheduling
- Guaranteed issue resolution
Tech Stack Coverage
- Linux, Windows, & Azure
- AWS, cPanel, Plesk, WHMCS, Drupal & more
- We use your existing tools, zero retraining needed
- Ideal for Hosting, & IT IT teams
Let's Talk
Ready to upgrade your IT support?
We can help you reduce downtime, resolve tickets faster, & scale your IT support without expanding your internal IT staff.
Our audits, consultations, and quotes are entirely at no cost, no strings attached.
FAQ
Your Outsourcing Questions Answered
What you need to know about our IT solutions for Subscription services.
-
What technologies do you work with?
We have specialists in Linux, AWS, Windows, cPanel, Plesk, Office 365, and Drupal, and most other enterprise, hosting, and subscription service stacks.
-
Is this only T1 helpdesk?
No. We have Tier 1 and Tier 2 specialists, and T3 engineers and OOH engineers depending on your requirements.
-
Is the service available 24/7?
That's up to you. You're able to select complete 24/7 coverage, or just out-of-hours support (evenings, weekends, & holidays).
-
How fast can we go live?
We can We can be fully onboard and go live in about 7 days, which covers training, access mapping, and test cases.
-
Will you replace our internal IT team?
Not necessarily. We typically extend your team. Our engineers become a embedded extension of your existing operations team (although for smaller companies in new jersey, we can replace your IT department entirely).
Is it for you?
Our IT service is the perfect solution if:
- You're looking for 24/7 IT coverage without managing three separate shifts.
- Your subscription service business runs on high-availability environments (e.g. Linux, AWS, HIPAA/compliant stacks).
- Your internal engineers are bogged down with Tier 1 user tickets.
- You need a partner who is an expert in cPanel, Plesk, WHMCS, and other common subscription service stacks.
- You support different time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
