Build Scalable IT Support for Subscription service Businesses Without Sacrificing Reliability
Get a fully embedded 24/7 IT support resource,
that's proficient in your systems and live in under a week.
This initial consultation is totally free of charge, no commitment required.
Our Stats
Data We're Excited About
We're extremely proud of the results we have been able to achieve for our IT customers,
and we're positive we can do exactly as well for your company in San Diego.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Leading Firms Prefer
Touch Support for IT
Around-the-Clock Support
Our IT experts provide 24/7 system monitoring, support ticket triage, and infrastructure escalations.
Fluent In Your Technology
We support Linux, Windows, AWS, Microsoft 365, cPanel, Plesk, and many more. We master your entire tech stack.
Embedded Teams, Not Separate Vendors
Our engineers work natively inside your tools and ticketing systems, from Zendesk to ServiceNow or your own CRM.
Helpdesk + Admin Coverage
If you require Tier 1 helpdesk support or advanced sysadmin assistance, we've got the team to integrate with your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Handle for You
Outsourced IT Helpdesk
- Tier 1/Tier 2 support handling
- Remote support for end-users and software
- Chat, email, and ticketing support
- Available 24/7 or as after-hours coverage
24/7 Monitoring & Ops
- 24/7 system & uptime monitoring
- Instant alerts and incident management
- Software patch and update management
- Guaranteed issue response
Tech Stack Coverage
- Linux, Windows, and M365
- cPanel, Plesk, AWS, Drupal, WHMCS and others
- Tools you currently use, no retraining
- Ideal for Hosting, and IT IT teams
Let's Talk
Ready to improve your IT?
We help you reduce downtime, resolve tickets faster, and grow your IT support without expanding your internal IT staff.
Your free audit, consultation, & quotes are totally free, no strings attached.
FAQ
Frequently Asked Questions
All you need to know about our IT support.
-
Which stacks do you cover?
We support Windows, Linux, AWS, Microsoft 365, cPanel, Plesk, Drupal, and many other enterprise, hosting, and subscription service stacks.
-
Is this just Tier 1 support?
No. We offer Tier 1 and Tier 2 specialists, as well as system administrators and OOH engineers depending on your scope.
-
Is the service available 24/7?
That's up to you. You're able to opt for complete 24/7 coverage, or just after-hours support (evenings, weekends, and holidays).
-
How quickly can we launch?
Our standard onboarding timeline is fast. We can fully onboarded and go live in less than a week, which covers all training, systems mapping, and test cases.
-
Do you take over for our existing team?
Not usually. We typically augment your existing team. Our specialists become a scalable extension of your current ops structure (although for smaller companies in san diego, we can replace your IT team entirely).
Who Is This For?
Touch Support IT is the perfect solution when:
- You're looking for full 24/7/365 IT coverage without the cost of three separate shifts.
- You're running high-availability environments (e.g. Linux, AWS, HIPAA servers).
- Your internal engineers are drowning in Tier 1 helpdesk tickets.
- You need someone who knows Plesk, WHMCS, cPanel, and other hosting stacks.
- Your clients are in different time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
