Build Reliable IT Support for Utility provider Companies Without Sacrificing Control
Build a truly integrated 24/7 IT support team,
that's proficient in your systems and fully operational in 7 days or less.
This audit and consultation are totally gratis, no obligation.
Our Stats
Proven IT Metrics That Matter
We stand by the results we have been able to achieve for our utility provider partners,
and we're confident we can do just as well for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Smart Companies Choose
Touch Support for IT Support
24/7/365 Monitoring
Our IT experts deliver around-the-clock system monitoring, IT ticket triage, and critical escalations.
Proficient In Your Setup
We support AWS, Linux, Windows, cPanel, Plesk, Microsoft 365, plus dozens more. We master your entire tech stack.
Embedded Engineers, Not Separate Vendors
Our IT specialists work natively inside your ticketing systems and tools, from Jira to ServiceNow or your internal utility provider system.
Helpdesk + SysAdmin Coverage
If you need Tier 1 ticket resolution or advanced T2/T3 assistance, we've structured the team to plug right into your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Offerings
User Helpdesk Support
- Tier 1/Tier 2 support handling
- Remote support for devices and software
- Chat, email, and ticketing assistance
- Full 24/7/365 coverage or as overflow coverage
Monitoring & Maintenance
- Constant system and uptime monitoring
- Instant alerts and incident handling
- Patch and update scheduling
- SLA-based outage response
Tech Stack Coverage
- Windows, Linux, and M365
- cPanel, Plesk, AWS, Drupal, WHMCS & more
- Tools you already use, no retraining
- Perfect for Hosting, MSPs, and IT teams
Let's Talk
Ready to get started?
We help you resolve tickets faster, and reduce downtime, and scale your IT support without bloating your internal staff.
Your audits, consultations, and implementation plans are totally free of charge, no strings attached.
FAQ
Common Questions About Our IT Services
What you need to know about our IT support.
-
What platforms do you cover?
We support Linux, AWS, Windows, Office 365, cPanel, Plesk, Drupal, & most other enterprise, web hosting, and utility provider stacks.
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Do you just do basic helpdesk?
No. We provide T1 & T2 agents, plus sysadmins and after-hours engineers depending on your requirements.
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Is the service available 24/7?
Yes. You can choose full 24/7/365 coverage, or just out-of-hours support (evenings, weekends, and holidays).
-
How fast can we launch?
We can We can be fully onboarded and go live in under 7 days, which covers all training, access mapping, and test cases.
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Will you take over for our existing IT team?
We almost always embed with your existing team. Our engineers become a scalable layer of your current IT structure (although for very small organizations in massachusetts, we can replace your IT team entirely).
Who Is This For?
Touch Support IT is a great fit when:
- You're looking for 24/7 IT coverage without staffing three separate shifts.
- Your utility provider business runs on high-availability environments (e.g. Linux, AWS, PCI stacks).
- Your internal engineers is drowning in basic support requests.
- You need a partner who is an expert in cPanel, Plesk, WHMCS, and other common utility provider platforms.
- Your users are in multiple time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
