Outsource IT Support in New York While Maintaining Reliability
Launch a truly embedded 24/7 IT support team,
trained in your tech stack & ready in 7 days or less.
Your initial consultation are completely gratis, no commitment required.
Our Stats
Metrics That Demonstrate Excellence
We stand by the metrics we consistently achieve for our IT customers,
and we're confident we can do the same for your company in New York.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why SaaS Companies Choose
Touch Support for IT
Always-On Coverage
Our specialists deliver 24/7 system monitoring, IT ticket triage, and infrastructure escalations.
Experts in Your Tech Stack
We have specialists in Linux, Windows, AWS, Microsoft 365, cPanel, Plesk, and many more. Your stack, our team.
Integrated Engineers, Not External Vendors
Our engineers work directly in your tools and ticketing systems, like Zendesk, Jira, Freshworks, or your internal CRM.
Complete Tier 1 - Tier 3 Support
Whether you require basic ticket resolution or advanced sysadmin assistance, we've structured the team to integrate with your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Cover for You
Your IT Helpdesk
- Tier 1 and 2 support triage
- Off-site support for devices and applications
- Email, chat, & ticket-based support
- Available 24/7 or as overflow coverage
Monitoring and Maintenance
- Constant system and uptime monitoring
- Instant alerting and incident handling
- Software patch and update deployment
- SLA-based incident resolution
Tech Stack Coverage
- Windows, Linux, & Microsoft 365
- AWS, cPanel, Plesk, WHMCS, Drupal & others
- Tools you currently use, no retraining
- Ideal for Hosting, & IT Service Providers
Let's Talk
Ready to improve IT operations?
Let us help you resolve tickets faster, & reduce downtime, and scale your IT support without bloating your internal staff.
Our free audit, consultation, & implementation plans are completely free of charge, no commitment required.
FAQ
Common Questions About Our IT Services
What you need to know about our IT support.
-
What platforms do you work with?
We have specialists in Linux, AWS, Windows, Microsoft 365, cPanel, Plesk, and Drupal, plus many other business, web hosting, and saas stacks.
-
Do you just do Tier 1 support?
No. We offer T1 & T2 agents, plus sysadmins and OOH engineers depending on your needs.
-
Is the service available 24/7?
Yes. You can select complete 24/7 coverage, or only out-of-hours support (like nights, weekends, & holidays).
-
How quickly can we launch?
Our typical onboarding process is fast. We can be fully onboard and go live in about 7 days, including all training, access mapping, and test cases.
-
Do you take over for our internal team?
Not necessarily. We typically extend your team. Our specialists become a remote layer of your existing ops structure (although for very small companies in new york, we can replace your IT department entirely).
Is this for you?
Touch Support IT is a great fit when:
- You're looking for full 24/7/365 IT coverage without hiring three separate shifts.
- You're managing high-risk environments (e.g. Linux, AWS, PCI stacks).
- Your internal IT team are drowning in T1 helpdesk tickets.
- You need a partner who knows cPanel, Plesk, WHMCS, and other common saas stacks.
- You support multiple time zones and expect 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
