Get Scalable IT Support in San Francisco Without Losing Quality
Launch a fully integrated 24/7 IT support resource,
that's trained on your tools & live in under a week.
This free audit are totally gratis, no obligation.
Our Stats
Results We're Proud Of
We're proud of the results we have been able to achieve for our saas customers,
and we're confident we can do just as well for your company in San Francisco.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses like yours Trust
Touch Support for IT Support
Around-the-Clock Support
Our specialists provide 24/7 system monitoring, IT ticket triage, and critical escalation.
Trained on Your Environment
We have experts in AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, plus dozens more. We learn your entire environment.
A True Partner, Not Another Vendor
Our support teams work natively inside your tools and ticketing systems, from Zendesk to Freshworks or your custom CRM.
From Helpdesk to SysAdmin
If you need T1 helpdesk support or deeper sysadmin assistance, we've built the talent to plug seamlessly into your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Key IT Services
Your IT Helpdesk
- T1 & T2 support triage
- Remote support for end-users and applications
- Chat, email, and ticket-based assistance
- Available 24/7 or as overflow coverage
Monitoring and Maintenance
- 24/7 system and uptime monitoring
- Immediate alerting and incident response
- Software patch and update scheduling
- SLA-based incident response
Your Technology Support
- Windows, Linux, & M365
- cPanel, Plesk, AWS, Drupal, WHMCS & more
- Tools you currently use, no retraining
- Ideal for Hosting, MSPs, and Service Providers
Let's Talk
Ready to upgrade your IT support?
Let us help you resolve tickets faster, & reduce downtime, and scale your IT support without expanding your internal team.
Our audits, consultations, and quotes are totally at no cost, no strings attached.
FAQ
Common Questions About Our IT Services
What you need to know about our IT services.
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What systems do you support?
We support Linux, AWS, Windows, cPanel, Plesk, Office 365, and Drupal, and most standard enterprise, hosting, and saas stacks.
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Is this only Tier 1 support?
No. We have T1 & T2 agents, and T3 engineers and OOH engineers depending on your scope.
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Is the service available 24/7?
Yes. You can opt for full 24/7/365 coverage, or just out-of-hours support (like nights, weekends, & holidays).
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How quickly can we go live?
Our typical onboarding process is fast. We can fully onboarded and go live in around 7 days, which covers all training, access mapping, and final testing.
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Do you take over for our existing team?
We almost always embed with your existing team. Our specialists become a scalable layer of your existing operations team (although for very small companies in san francisco, we can act as your IT department entirely).
Is this for you?
Our IT support service is the perfect solution if:
- You want round-the-clock IT coverage without managing three internal shifts.
- Your saas business runs on high-availability environments (e.g. Linux, AWS, HIPAA/compliant stacks).
- Your in-house IT team is drowning in Tier 1 user tickets.
- You require experts who is an expert in cPanel, Plesk, WHMCS, and other hosting platforms.
- Your users are in different time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
