Get Scalable IT Support in Los Angeles Without Sacrificing Quality
Launch a fully embedded 24/7 IT support team,
trained in your tech stack and fully operational in about 7 days.
The audit and consultation are 100% free of charge, no commitment required.
Our Stats
Metrics That Prove Our Quality
We stand by the results we have been able to achieve for our saas partners,
and we're positive we can do the same for your company in Los Angeles.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Smart Companies Select
Touch Support for IT Support
24/7 Real-Time Coverage
Our engineers provide 24/7 system monitoring, IT ticket triage, and urgent escalation.
Proficient In Your Setup
We have specialists in Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, plus dozens more. Your stack, our team.
Embedded Teams, Not External Vendors
Our engineers work seamlessly within your tools and ticketing systems, from Zendesk to ServiceNow even your own saas system.
Complete Tier 1 - Tier 3 Support
If you need T1 ticket resolution or advanced T2/T3 support, we've built the team to support your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Key IT Offerings
Outsourced IT Helpdesk
- Tier 1/Tier 2 support handling
- Off-site support for devices and software
- Email, chat, & ticketing assistance
- Available 24/7 or just after-hours
Monitoring and Maintenance
- Constant system and uptime monitoring
- Immediate alerts and incident management
- Software patch and update scheduling
- SLA-based outage resolution
Your Technology Support
- Windows, Linux, & Microsoft 365
- cPanel, Plesk, AWS, Drupal, WHMCS & more
- Tools you currently use, no retraining
- Perfect for SaaS, and IT companies in Los Angeles
Let's Talk
Ready to get started?
Let us help you resolve tickets faster, and reduce downtime, and grow your IT support without bloating your internal IT staff.
Your strategy calls and implementation plans are 100% at no cost, no strings attached.
FAQ
Your Outsourcing Questions Answered
Everything you need to know about our IT solutions for SaaS.
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What systems do you work with?
We have experts in Linux, AWS, Windows, cPanel, Plesk, Microsoft 365, Drupal, & most other enterprise, web hosting, and saas stacks.
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Is this only basic support?
No. We have Tier 1 and Tier 2 agents, plus system administrators and after-hours engineers depending on your requirements.
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Is your service offered 24/7?
That's up to you. You're able to opt for complete 24/7 coverage, or only after-hours support (evenings, weekends, and holidays).
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How fast can we get started?
Our typical launch process is fast. We can be fully onboard and go live in under 7 days, including all knowledge transfer, access setup, and test cases.
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Do you take over for our internal team?
We almost always extend your existing team. Our engineers become a remote extension of your current operations structure (although for smaller organizations in los angeles, we can act as your IT team if needed).
Who Is This For?
Touch Support IT is an ideal choice if:
- You're looking for round-the-clock IT coverage without the cost of three separate shifts.
- You run high-availability environments (e.g. Linux, AWS, PCI servers).
- Your internal engineers are overwhelmed by basic helpdesk tickets.
- You need a partner who knows Plesk, WHMCS, cPanel, and other hosting tools.
- You support several time zones and expect 24/7 help.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
