Outsource IT Support in Chicago While Improving Control
Deploy a fully embedded 24/7 IT support squad,
trained in your systems & fully operational in under a week.
Your audit and consultation is totally free of charge, no obligation.
Our Stats
Our IT Metrics You Can Count On
We stand by the metrics we have been able to achieve for our IT partners,
and we're certain we can do just as well for your business in Chicago.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Smart Companies Prefer
Touch Support for IT Outsourcing
24/7 Real-Time Coverage
Our specialists provide around-the-clock system monitoring, support ticket triage, and critical escalations.
Experts in Your Tech Stack
We have experts in Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, plus dozens more. Your stack, our team.
Embedded Engineers, Not Outsourced Agents
Our engineers work seamlessly within your tools and ticketing systems, whether it's Zendesk, Jira, Freshworks, or your custom saas system.
From Tickets to SysAdmin
If you require Tier 1 ticket resolution or deeper sysadmin support, we've got the talent to support your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Help Your SaaS Business
T1/T2 Helpdesk Support
- Tier 1 and 2 ticket resolution
- Off-site support for end-users and applications
- Chat, email, and ticket-based assistance
- Full 24/7/365 coverage or just overnight
Monitoring & Maintenance
- Constant system and uptime monitoring
- Instant alerts and incident response
- Software patch and update management
- SLA-based outage resolution
Tech Stack Expertise
- Linux, Windows, and Microsoft 365
- AWS, cPanel, Plesk, WHMCS, Drupal and others
- We work in your current tools, no new software needed
- Ideal for SaaS, MSPs, and IT teams
Let's Talk
Ready to scale IT operations?
Let us help you resolve tickets faster, and reduce downtime, and grow your IT support without expanding your internal IT staff.
Our audits, consultations, and implementation plans are entirely at no cost, no strings attached.
FAQ
Common Questions About Our IT Services
Everything you need to know about our IT support.
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Which platforms do you support?
We have specialists in Linux, AWS, Windows, cPanel, Plesk, Microsoft 365, and Drupal, plus most standard business, hosting, and saas stacks.
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Do you only do basic support?
No. We have T1 & T2 agents, as well as T3 engineers and OOH engineers based on your needs.
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Is your service available 24/7?
That's up to you. You're able to choose full 24/7/365 coverage, or just out-of-hours support (like nights, weekends, and holidays).
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How quickly can we go live?
Our typical onboarding timeline is fast. We can fully onboarded and go live in under 7 days, which covers training, access mapping, and test cases.
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Do you take over for our existing team?
Not usually. We typically extend your team. Our engineers become a remote extension of your current IT team (although for smaller organizations in chicago, we can replace your IT department if needed).
Is this for you?
Our IT service is an ideal choice when:
- You require round-the-clock IT coverage without the headache of 3 shifts.
- Your saas business operates on high-risk environments (e.g. AWS, Linux, HIPAA servers).
- Your internal engineers are overwhelmed by T1 support requests.
- You need someone who is an expert in cPanel, Plesk, WHMCS, and other common saas platforms.
- Your clients are in multiple time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
