Outsource IT Support in Boston While Maintaining Control
Deploy a fully integrated 24/7 IT support squad,
that's trained on your tech stack and fully operational in under a week.
Your audit and consultation is 100% gratis, no commitment required.
Our Stats
Our IT Metrics You Can Count On
We're proud of the KPIs we consistently achieve for our IT partners,
and we're positive we can do the same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why SaaS Businesses Trust
Touch Support for IT Outsourcing
24/7/365 Support
Our engineers deliver around-the-clock system monitoring, IT ticket triage, and urgent escalations.
Fluent In Your Technology
We support Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, plus dozens more. Your stack, our team.
Embedded Teams, Not External Agents
Our support teams work seamlessly within your ticketing systems and tools, whether it's Zendesk, Jira, Freshworks, or your own saas portal.
Full Helpdesk & Admin Support
Whether you require basic helpdesk support or advanced sysadmin assistance, we've got the resources to plug right into your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Cover for You
User Helpdesk Support
- Tier 1/Tier 2 ticket resolution
- Remote support for end-users and software
- Email, chat, & ticket-based assistance
- Full 24/7/365 coverage or just after-hours
Monitoring & Maintenance
- Constant system and uptime monitoring
- Immediate alerts and incident management
- Software patch and update scheduling
- SLA-based issue resolution
Tech Stack Coverage
- Linux, Windows, and M365
- AWS, cPanel, Plesk, Drupal, WHMCS and others
- Tools you currently use, no retraining
- Perfect for SaaS, and IT IT teams
Let's Talk
Need better IT help in Boston?
Let us help you resolve tickets faster, and reduce downtime, & scale your IT support without bloating your internal staff.
Your free audit, consultation, & implementation plans are totally at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our IT services.
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Which platforms do you support?
We support Windows, Linux, AWS, Office 365, cPanel, Plesk, Drupal, and many other business, web hosting, and SaaS stacks.
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Is this just T1 support?
No. We offer T1 & T2 agents, plus sysadmins and OOH engineers depending on your scope.
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Is the service offered 24/7?
Yes. You're able to choose complete 24/7 coverage, or just after-hours support (evenings, weekends, and holidays).
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How quickly can we go live?
We can We can fully onboarded and go live in under 7 days, including training, access mapping, and final testing.
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Will you replace our existing team?
Not necessarily. We typically embed with your team. Our engineers become a scalable layer of your existing operations team (although for very small organizations in boston, we can replace your IT team entirely).
Is it for you?
Touch Support IT is a great fit if:
- You require 24/7 IT coverage without the overhead of three separate shifts.
- Your saas business runs on high-risk environments (e.g. AWS, Linux, PCI servers).
- Your internal team is drowning in Tier 1 user tickets.
- You require a team who knows cPanel, Plesk, WHMCS, and other hosting tools.
- Your clients are spread across multiple time zones and expect 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
