Outsource Your IT Helpdesk for SaaS Companies While Improving Control
Launch a fully embedded 24/7 IT support resource,
who are trained on your tech stack and fully operational in 7 days or less.
The initial consultation is 100% free, no obligation.
Our Stats
Metrics That Demonstrate Our Quality
We're proud of the results we have been able to achieve for our saas clients,
and we're confident we can do the exact same for your business in Austin.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Leading Firms Trust
Touch Support for Their Helpdesk
Always-On IT Support
Our specialists offer 24/7 system monitoring, IT ticket triage, and urgent escalation.
Proficient In Your Setup
We have experts in Linux, Windows, AWS, Microsoft 365, cPanel, Plesk, and many more. Your exact systems, our trained specialists.
Integrated Engineers, Not External Vendors
Our engineers work seamlessly within your ticketing systems and tools, whether it's Zendesk, Jira, Freshworks, or your custom saas portal.
T1 Helpdesk to T3
Whether you need Tier 1 ticket resolution or advanced sysadmin support, we've built the talent to plug seamlessly into your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Services
Outsourced IT Helpdesk
- Tier 1/Tier 2 support handling
- Off-site support for end-users and applications
- Chat, email, and ticketing assistance
- Available 24/7 or as overflow support
24/7 System and Ops
- 24/7 system and uptime monitoring
- Immediate alerts and incident handling
- Patch and update scheduling
- SLA-based incident resolution
Our Technology Coverage
- Linux, Windows, & Microsoft 365
- AWS, cPanel, Plesk, Drupal, WHMCS & others
- We use your current tools, no new software needed
- Ideal for Hosting, MSPs, and companies in Austin
Let's Talk
Want better IT help in Austin?
Let us help you resolve tickets faster, & reduce downtime, and grow your IT support without having to expand your internal team.
Your free audit, consultation, & implementation plans are 100% free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our IT services.
-
What systems do you support?
We support Linux, AWS, Windows, Microsoft 365, cPanel, Plesk, Drupal, & most standard business, hosting, and saas stacks.
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Is this just basic support?
No. We have Tier 1 and Tier 2 specialists, and system administrators and overnight engineers depending on your needs.
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Is your service offered 24/7?
Yes. You're able to select complete 24/7 coverage, or only out-of-hours support (evenings, weekends, & holidays).
-
How quickly can we go live?
We can We can fully onboard and go live in about 7 days, which covers training, access mapping, and test cases.
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Do you replace our existing team?
Not necessarily. We typically embed with your team. Our engineers become a embedded layer of your current operations team (although for very small companies in austin, we can act as your IT team entirely).
Is it for you?
Touch Support IT is the perfect solution when:
- You need round-the-clock IT coverage without the overhead of 3 shifts.
- Your saas business operates on high-availability environments (e.g. Linux, AWS, HIPAA servers).
- Your internal team is bogged down with Tier 1 support requests.
- You need experts who understands cPanel, Plesk, WHMCS, and other hosting platforms.
- Your users are spread across several time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
