Get Reliable IT Support in Seattle While Maintaining Quality
Build a truly embedded 24/7 IT support resource,
trained in your systems & ready in about 7 days.
Your discovery call are 100% free of charge, no obligation.
Our Stats
Our IT Metrics You Can Count On
We stand by the metrics we consistently achieve for our saas clients,
and we're positive we can do the exact same for your business in Seattle.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses in Seattle Select
Touch Support for IT Support
Always-On Coverage
Our IT experts offer constant system monitoring, helpdesk triage, and infrastructure escalation.
Experts in Your Tech Stack
We have experts in AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, and many more. Your exact systems, our trained specialists.
Embedded Teams, Not Outsourced Vendors
Our IT specialists work seamlessly within your tools and ticketing systems, from Jira to Freshworks even your internal saas portal.
Helpdesk + Admin Coverage
If you require basic helpdesk support or advanced sysadmin support, we've structured the resources to integrate with your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Cover for You
User Helpdesk Support
- Tier 1/Tier 2 ticket triage
- Off-site support for end-users and applications
- Email, chat, & ticket-based assistance
- Full 24/7/365 coverage or as overflow support
24/7 System & Maintenance
- Constant system & uptime monitoring
- Instant alerting and incident response
- Software patch and update scheduling
- Guaranteed issue response
Tech Stack Expertise
- Linux, Windows, and M365
- cPanel, Plesk, AWS, WHMCS, Drupal and others
- We use your current tools, no new software required
- Ideal for SaaS, MSPs, and IT teams
Let's Talk
Need better IT help in Seattle?
We can help you reduce downtime, resolve tickets faster, & scale your IT support without expanding your internal team.
Our strategy calls and implementation plans are totally free of charge, no strings attached.
FAQ
Common Questions About Our IT Services
Everything you need to know about our IT services.
-
What systems do you work with?
We have experts in Windows, Linux, AWS, Microsoft 365, cPanel, Plesk, & Drupal, plus many other enterprise, web hosting, and saas stacks.
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Do you just do basic helpdesk?
No. We offer T1 & T2 agents, and system administrators and overnight engineers depending on your scope.
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Is your service available 24/7?
Yes. You're able to choose full 24/7/365 coverage, or just out-of-hours support (evenings, weekends, and holidays).
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How quickly can we launch?
Our standard onboarding process is fast. We can be fully onboard and go live in less than a week, which covers training, access mapping, and test cases.
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Do you replace our internal IT team?
We almost always extend your team. Our specialists become a remote layer of your existing ops structure (although for very small organizations in seattle, we can act as your IT department if needed).
Is this for you?
Touch Support IT is a great fit if:
- You're looking for full 24/7/365 IT coverage without hiring three separate shifts.
- You're running high-availability environments (e.g. Linux, AWS, HIPAA servers).
- Your internal engineers is overwhelmed by T1 user tickets.
- You need experts who is an expert in cPanel, Plesk, WHMCS, and other common saas tools.
- You serve several time zones and need 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
