Outsource IT Support for SaaS Businesses While Improving Control
Deploy a truly embedded 24/7 IT support team,
trained in your tools & ready in about 7 days.
This initial consultation is totally gratis, no commitment required.
Our Stats
Our IT Metrics You Can Count On
We're extremely proud of the results we consistently achieve for our saas partners,
and we're certain we can do the same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why SaaS Businesses Choose
Touch Support for IT Outsourcing
24/7 Real-Time Coverage
Our IT experts provide around-the-clock system monitoring, helpdesk triage, and critical escalation.
Fluent In Your Technology
We support Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, and many more. Your stack, our team.
Integrated Teams, Not External Vendors
Our support teams work natively inside your ticketing platforms and tools, from Jira to Freshworks even your custom saas CRM.
From Helpdesk to T3
Whether you need Tier 1 ticket resolution or deeper T2/T3 support, we've got the resources to plug right into your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Offerings
End-User Helpdesk Support
- Tier 1/Tier 2 support resolution
- Off-site support for devices and software
- Chat, email, and ticket-based support
- Full 24/7/365 coverage or as after-hours support
Monitoring & Maintenance
- Round-the-clock system & uptime monitoring
- Immediate alerts and incident response
- Patch and update scheduling
- SLA-based issue response
Tech Stack Coverage
- Linux, Windows, & Microsoft 365
- AWS, cPanel, Plesk, WHMCS, Drupal & others
- We use your current tools, no retraining required
- Ideal for Hosting, MSPs, and Service Providers
Let's Talk
Want more reliable IT support in Dallas?
We help you resolve tickets faster, and reduce downtime, & grow your IT support without expanding your internal team.
Our strategy calls and quotes are totally free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our IT services.
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Which platforms do you support?
We have specialists in Windows, Linux, AWS, Office 365, cPanel, Plesk, & Drupal, plus most other enterprise, web hosting, and saas stacks.
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Is this only Tier 1 helpdesk?
No. We offer Tier 1 and Tier 2 agents, plus sysadmins and overnight engineers based on your requirements.
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Is your service available 24/7?
Yes. You can choose full 24/7/365 coverage, or just after-hours support (evenings, weekends, & holidays).
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How fast can we launch?
We can We can be fully onboarded and go live in under 7 days, which covers training, access mapping, and test cases.
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Will you take over for our internal IT team?
Not necessarily. We typically augment your existing team. Our engineers become a remote layer of your current ops team (although for smaller organizations in dallas, we can replace your IT department if needed).
Is Touch Support IT a Good Fit?
Touch Support IT is a great fit when:
- You're looking for round-the-clock IT coverage without the overhead of three separate shifts.
- You're running high-risk environments (e.g. Linux, AWS, PCI servers).
- Your in-house engineers is overwhelmed by basic user tickets.
- You need a partner who understands Plesk, WHMCS, cPanel, and other hosting tools.
- Your clients are in multiple time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
