Build Scalable IT Support for SaaS Companies Without Sacrificing Reliability
Launch a fully integrated 24/7 IT support squad,
that's trained on your systems & live in about 7 days.
The initial consultation are 100% free of charge, no obligation.
Our Stats
Results We're Excited About
We're extremely proud of the KPIs we have been able to achieve for our saas customers,
and we're confident we can do the same for your business in Washington D.C..
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Leading Firms Choose
Touch Support for Their Helpdesk
Always-On Coverage
Our IT experts offer 24/7 system monitoring, support ticket triage, and urgent escalations.
Trained on Your Environment
We have experts in AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, plus dozens more. Your exact systems, our trained specialists.
Embedded Engineers, Not External Vendors
Our engineers work seamlessly within your ticketing platforms and tools, like Zendesk, Jira, Freshworks, or your custom CRM.
Helpdesk + Admin Coverage
Whether you need basic helpdesk support or advanced systems administrator support, we've got the resources to support your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Manage for You
Outsourced IT Helpdesk
- Tier 1 and 2 support triage
- Remote support for devices and software
- Chat, email, and ticketing support
- Full 24/7/365 coverage or as after-hours coverage
24/7 Monitoring & Maintenance
- 24/7 system & uptime monitoring
- Instant alerts and incident management
- Software patch and update management
- SLA-based outage response
Tech Stack Coverage
- Linux, Windows, & Azure
- cPanel, Plesk, AWS, Drupal, WHMCS & more
- We work in your existing tools, zero new software needed
- Perfect for Hosting, MSPs, and IT teams
Let's Talk
Want more reliable IT help in Washington D.C.?
Let us help you resolve tickets faster, & reduce downtime, & grow your IT support without bloating your internal team.
Our free audit, consultation, & quotes are 100% free of charge, no strings attached.
FAQ
Common Questions About Our IT Services
Everything you need to know about our IT services.
-
Which platforms do you work with?
We have experts in Linux, AWS, Windows, cPanel, Plesk, Microsoft 365, & Drupal, plus most standard enterprise, web hosting, and saas stacks.
-
Do you just do basic helpdesk?
No. We offer Tier 1 and Tier 2 agents, and T3 engineers and after-hours engineers based on your needs.
-
Is your service offered 24/7?
Yes. You're able to select full 24/7/365 coverage, or only out-of-hours support (like nights, weekends, & holidays).
-
How fast can we get started?
We can We can be fully onboard and go live in less than a week, which covers training, access mapping, and test cases.
-
Will you take over for our internal team?
Not necessarily. We typically extend your team. Our specialists become a scalable extension of your current ops structure (although for smaller organizations in washington d.c., we can act as your IT department if needed).
Who Is This For?
Touch Support IT is the perfect solution if:
- You need round-the-clock IT coverage without the headache of three internal shifts.
- Your saas business runs on complex environments (e.g. AWS, Linux, HIPAA/compliant servers).
- Your internal IT team is overwhelmed by T1 helpdesk tickets.
- You need someone who is an expert in Plesk, WHMCS, cPanel, and other hosting stacks.
- Your users are spread across different time zones and need 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
