Top-Rated Customer Support for E-commerce companies in New York
Get a 24/7 integrated CX workforce that acts like a part of your New York team.
The audit & consultation are 100% at no cost, no strings attached.
Our Stats
OUR PROVEN RESULTS
Our support teams strive to drive real-world success for each of our e-commerce partners in New York and beyond.
Here are a few key KPIs we have been able to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons E-commerce Companies in New York select
Touch Support for Customer Experience
Up and Running in 7 Days or Less
We've got implementation playbook are so streamlined, most clients go live within just a week.
Global, 24/7, Omnichannel Coverage
Support your e-commerce customers in New York and beyond 24/7, in the language they speak, & on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our team operate directly inside your helpdesk, following your brand voice.
Complete Transparency
Receive Live dashboards, live QA scores, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Full Channel Support
- Email + Ticketing
- Chat Support
- Voice
- Social Media Monitoring
Tools We Use
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout & More
KPIs We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for better CX?
Request a meeting with a CX outsourcing expert today.
Our strategy calls and quotes are totally free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support is designed for companies who:
- Are growing rapidly for their internal team to keep up.
- Need 24/7 support without the headache of staffing 3 shifts.
- Struggle with uneven quality between support interactions or channels.
- Require multi-language coverage but don't want to hire natively for each language.
- Need to cut support costs without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
