Expert Customer Service for Healthcare provider companies in Romania
Build an 24/7 integrated CX workforce which operates just like an extension of your Romania office.
Your audit & consultation are 100% at no cost, with no obligation.
Our Stats
OUR PROVEN RESULTS
Our dedicated support teams aim to achieve outstanding results for each of our healthcare provider clients.
Here are some key benchmarks we are proud to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Healthcare provider Businesses in Romania prefer
Touch Support for CX
Live in 7 Days or Less
Our onboarding procedures are so tight, most clients go live within just a week.
Global, 24/7, Omnichannel Coverage
Meet your healthcare provider clients in Romania and beyond 24/7, in the language they speak, and on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our team work natively within your helpdesk, following your brand voice.
Complete Transparency
Access to transparent dashboards, live QA scores, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Coverage
- Email Support & Ticket Management
- Chat Support
- Inbound Voice
- Social Monitoring
Platforms We Support
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Reporting We Track
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to elevate your CX?
Schedule a consultation with a CX outsourcing expert today.
Your audits, consultations, and quotes are totally at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support excels with companies that:
- Are scaling too fast for their in-house team to keep up.
- Need 24/7 support without staffing 3 shifts.
- Are seeing uneven quality across support interactions or channels.
- Need multilingual coverage but can't hire natively for each language.
- Need to control support overhead while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
