Premium Customer Support for Healthcare provider companies in Slovakia
Get an 24/7 integrated CX team that acts just like an extension of your Slovakia office.
Your audit & consultation are totally free, with no obligation.
Our Stats
KEY METRICS WE TRACK
Our support teams strive to drive outstanding results for all of our healthcare provider partners.
Here's a look at a few key KPIs we have been able to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Healthcare provider Businesses in Slovakia prefer
Touch Support for Their Customer Support
Live in 7 Days or Less
Our onboarding SOPs are so streamlined, most clients go live in under 7 days.
Multilingual. Multichannel. 24/7.
Serve your healthcare provider customers in Slovakia and beyond 24/7, in their language, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our team operate directly within your CRM, mastering your brand voice.
Complete Transparency
Receive Live dashboards, live QA scores, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Support
- Email & Ticket Management
- Live Chat
- Inbound Voice
- Community Support
Tools We Master
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout & Many Others
Key Metrics We Track
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in Slovakia?
Schedule a consultation with a CX outsourcing expert now.
Your audits, consultations, and quotes are completely free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is the perfect fit for companies who:
- Are expanding too fast for their in-house team to handle the volume.
- Require round-the-clock support without staffing 3 shifts.
- Have inconsistent quality across agents and agents.
- Need multilingual coverage but can't hire natively for each language.
- Want to reduce support spending without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
